Deactivate a managed AI agent

---
title: Deactivate a managed AI agent
description: Deactivate a managed AI agent directly from its asset record using kill switch protocol, even if the agent has no associated security event.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/disc-contain-managed-asset.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI, use]
breadcrumb: [Reviewing AI asset status, Working with AI asset records, Discover and manage AI assets, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Deactivate a managed AI agent

Deactivate a managed AI agent directly from its asset record using kill switch protocol, even if the agent has no associated security event.

## Before you begin

Role required: sn\_ai\_security.operator or sn\_ai\_governance.ai\_steward

This action is available only for managed AI agents in the Agentic AI category. It isn't available for unmanaged agents.

## Procedure

1.  Navigate to **All** > **AI Control Tower** > **Home** > **Inventory** > **Assets**.

2.  Open the AI asset record for the managed AI agent that you want to deactivate.

3.  From the **Actions** menu, select **Deactivate Agent**.

4.  In the confirmation dialog box that appears, provide the reason for deactivation and select **Deactivate**.

    For details on tracking deactivation progress, retrying a failed operation, and reinstating the agent afterward, see [Contain AI agents manually using kill switch protocol](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/gov-sec-manage-ai-agents-using-kill-switch-protocol.md).


## Result

The AI agent is deactivated using kill switch protocol.

**Parent Topic:**[Reviewing AI asset status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/reviewing-ai-asset-status.md)