Hardware Asset Management sourcing AI agent
This AI agent helps to source a requested hardware item through consume, transfer, and purchase.
Workflow
The agent helps users complete tasks related to hardware asset management sourcing.
- Prompt the user for an item number, if not already provided.
- Use the Fetch the details of the requested item tool to retrieve information for the requested item number.
- If there's no error, inform the user of the required quantity.
- Execute workflow A, which sources the item. If auto_consume, auto_transfer, and auto_purchase are true, and there are no problems, validate the sourcing for the user. If successful, continue to the next step.
- Execute workflow B, which generates a guided source plan for the requested hardware. The user must approve this plan. If successful, continue to the next step.
- Execute workflow C, which generates the input plan for the requested hardware. The user must approve this plan.
- End workflow when C completes.
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Field |
Description |
|---|---|
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Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Auto consume the assets for the requested hardware items Consume the assets for the requested hardware items Fetch the details of the requested item Generate auto source plan for the requested hardware item Generate guided source plan for the requested hardware item Generate user input plan for the requested hardware item Validate the source plan Validate the sourcing status of requested item |
|
Allowed user roles The specific user roles that can access this AI agent. |
procurement_user |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
procurement_user, itil |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Enable the AI agent for the ServiceNow Otto panel. |
|
Used in agentic workflows |
Help manage hardware asset requests |
Parent Topic:Hardware Asset Management AI agents
--- title: Hardware Asset Management sourcing AI agent description: This AI agent helps to source a requested hardware item through consume, transfer, and purchase. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/ham-hardware-asset-management-sourcing-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Hardware Asset Management AI agents, Hardware Asset Management, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Hardware Asset Management sourcing AI agent This AI agent helps to source a requested hardware item through consume, transfer, and purchase. ## Workflow The agent helps users complete tasks related to hardware asset management sourcing. 1. Prompt the user for an item number, if not already provided. 2. Use the Fetch the details of the requested item tool to retrieve information for the requested item number. 3. If there's no error, inform the user of the required quantity. 4. Execute workflow A, which sources the item. If auto\_consume, auto\_transfer, and auto\_purchase are true, and there are no problems, validate the sourcing for the user. If successful, continue to the next step. 5. Execute workflow B, which generates a guided source plan for the requested hardware. The user must approve this plan. If successful, continue to the next step. 6. Execute workflow C, which generates the input plan for the requested hardware. The user must approve this plan. 7. End workflow when C completes. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Auto consume the assets for the requested hardware items Consume the assets for the requested hardware items Fetch the details of the requested item Generate auto source plan for the requested hardware item Generate guided source plan for the requested hardware item Generate user input plan for the requested hardware item Validate the source plan Validate the sourcing status of requested item </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> procurement\_user </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> procurement\_user, itil </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Enable the AI agent for the ServiceNow Otto panel. </td></tr><tr><td> Used in agentic workflows </td><td> Help manage hardware asset requests </td></tr></tbody> </table>Learn more about Hardware Asset Management at [Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/ham-landing-page.md). **Parent Topic:**[Hardware Asset Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/ham-ai-agents-overview.md)
| title | Hardware Asset Management sourcing AI agent |
| description | This AI agent helps to source a requested hardware item through consume, transfer, and purchase. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/ham-hardware-asset-management-sourcing-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Hardware Asset Management AI agentsHardware Asset ManagementAI agents libraryAI agents and agentic workflowsEnable AI Experiences |