Install AI plugins in AI Admin Hub

task brazil Updated Nov 2, 2026 5 min read install-now-assist-feature-plugins.md
Raw file servicenow.com

Install plugins in AI Admin Hub to enable AI applications on your instance.

Before you begin

  • To use AI Admin Hub, you must install at least one AI application on your instance. License any ServiceNow generative AI software from the ServiceNow Store and install it through the Application Manager. For more information, see the ServiceNow Otto Journey Checklist.
  • Role required: sn_nowassist_admin.nsa_admin

About this task

Note: Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center. Everything you manage here is available in AI Admin Center, plus more tools to manage and get the most from AI. You can continue to use AI Admin Hub for a limited time during the transition. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Installing plugins may automatically activate some skills contained in the plugins. You can control this skill activation behavior by using the toggle switch Default activation of out-of-box skills on the Plugins tab.

  • The default setting for the toggle switch is on. This setting means that some skills may be automatically activated when their plugins are installed.
  • If you turn off this toggle switch, no skills are automatically activated when plugins are installed. (You can choose to activate skills later).
  • Select the View default-active skills option to open a modal window that lists automatically activated skills. On this modal window you can review and activate (or deactivate) individual skills. Hidden skills are displayed and accessible within the Additional Details section.

To activate a skill separately, see Activate an AI skill.

[Omitted image "activate-plugin-toggle.png"] Alt text: The Plugins page of the Settings tab of AI Admin Hub. The toggle switch titled "Default activation of out-of-box skills" is set to on. Two example plugin cards are displayed.

AI applications often function interdependently. AI Suites help reduce runtime errors and update issues by bundling compatible versions of AI applications together during installation and updates. For more information, see AI Suites versions and AI Suites release notes.

Procedure

  1. Navigate to All > AI Admin Hub > Settings.

    If you’re already in AI Admin Hub, select the Settings tab.

  2. On the Settings tab, select Plugins on the navigation panel.

    Plugins appear as cards. Review all AI plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

    [Omitted image "config-now-assist-plugin-card.png"] Alt text: Example plugin card reads "ServiceNow Otto for Creator: Helping creators build with the power of Generative AI."

  3. If you don't already have a license for the plugin, request a license from the ServiceNow® Store.

    1. Select Get plugins on the card for the plugin that you want to install.

    2. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.

    3. Request the license.

      For additional information, see Getting apps and trials from the ServiceNow Store.

  4. Navigate to Admin > Application Manager > Available for you.

  5. Find and select the AI application you want to install.

  6. Select Install.

  7. In the Select suite version drop-down menu, select an AI Suite version.

    The available AI Suites versions are compatible with your instance. If you have other AI applications already installed on your instance, they might require update for suite compatibility. For more information about AI Suites compatibility, see AI Suites versions.

    If you haven't installed an AI Suites version yet, you have the option to choose none in the version selector. This option enables you to begin using AI Suites at a time that works best for your organization.

  8. If you have available application customizations, use the Customized ver. drop-down menu to select which customization to use.

    Your customizations might not be compatible with a new application version. Update the application in a non-production instance, then make any necessary changes to your customization and validate compatibility before making updates in production instances. For more information about managing customizations, see Manage customizations to applications.

  9. Include demo data if desired and available.

    1. Select the option to install demo data next to each application you want demo data for.

      The option to install demo data isn't available for all applications.

    2. Turn on the Load demo data for selected apps toggle switch.

  10. Select Continue to review the installation details.

    Any applications displaying Installation blocked aren't licensed yet. Either uninstall the application or license the required version.

  11. Install the application now or schedule installation for a later time.

Installation option

Procedure

Install now
  1. Leave the default option to Install now selected.
  2. Select Install.

Install later
  1. Select the option to Install later.
  2. Enter a start date and start time.
  3. Select Schedule.
12. Return to the AI Admin Hub console.

  1. In the dialog box, select Refresh.

  2. Either close the dialog box to review all of your plugins or select View all (Plugin) Assists and Skills to review the features of your new plugin.

Result

Your plugin is successfully installed.

If you encounter issues installing or updating applications, see this knowledge article (KB1637452) for steps that may address your issue. Alternatively, you can submit a Support case.

What to do next

Activate the ServiceNow Otto panel standard chat or Activate an AI skill.

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