Jira Service Management organization management AI agent
This AI agent manages organizations in Jira Service Management. It creates and deletes organizations, adds and removes users, associates organizations with service desks, and looks up organizations and their users.
Workflow
The agent helps the user manage customer organizations in Jira Service Management.
- Ask the user what they want to do and collect the details the action needs, such as the organization, service desk, or users.
- Look up organizations or the users in an organization.
- Create a new organization or delete an existing one.
- Add users to an organization or remove them.
- Add an organization to a service desk or remove it.
- Report the outcome to the user, including details of any error.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Add Organization to Service Desk Add Users to Organization Create Organization Delete Organization Look up Organizations Look up Users in Organization Remove Organization from Service Desk Remove Users from Organization |
|
Allowed user roles The specific user roles that can access this AI agent. |
snc_internal |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
snc_internal |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Related topics
--- title: Jira Service Management organization management AI agent description: This AI agent manages organizations in Jira Service Management. It creates and deletes organizations, adds and removes users, associates organizations with service desks, and looks up organizations and their users. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/inth-jira-sm-jira-service-management-organization-management-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-30" reading_time_minutes: 2 breadcrumb: [Jira Service Management Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Jira Service Management organization management AI agent This AI agent manages organizations in Jira Service Management. It creates and deletes organizations, adds and removes users, associates organizations with service desks, and looks up organizations and their users. ## Workflow The agent helps the user manage customer organizations in Jira Service Management. 1. Ask the user what they want to do and collect the details the action needs, such as the organization, service desk, or users. 2. Look up organizations or the users in an organization. 3. Create a new organization or delete an existing one. 4. Add users to an organization or remove them. 5. Add an organization to a service desk or remove it. 6. Report the outcome to the user, including details of any error. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Flow Actions** Add Organization to Service Desk Add Users to Organization Create Organization Delete Organization Look up Organizations Look up Users in Organization Remove Organization from Service Desk Remove Users from Organization </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> snc\_internal </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> snc\_internal </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>**Parent Topic:**[Jira Service Management Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/inth-jira-sm-ai-agents-overview.md) **Related topics** [Jira Service Management Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/jira-serv-mngmt.md) [Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/spokes-list.md)
| title | Jira Service Management organization management AI agent |
| description | This AI agent manages organizations in Jira Service Management. It creates and deletes organizations, adds and removes users, associates organizations with service desks, and looks up organizations and their users. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/inth-jira-sm-jira-service-management-organization-management-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-30 |
| reading_time_minutes | 2 |
| breadcrumb | Jira Service Management Spoke AI agentsIntegration Hub AI agentsIntegration HubAI agents libraryAI agents and agentic workflowsEnable AI Experiences |