PagerDuty escalation policy management AI agent
This AI agent manages PagerDuty escalation policies. It creates, updates, and deletes policies and looks up a specific policy or a list of policies.
Workflow
The agent helps the user manage PagerDuty escalation policies.
- Ask the user what they want to do and collect the details the action needs, such as the escalation policy ID or details.
- Look up a specific escalation policy by ID or list policies.
- Create a new escalation policy.
- Update an existing escalation policy.
- Delete an escalation policy.
- Report the outcome to the user, including details of any error.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Create Escalation Policy Delete Escalation Policy Look up Escalation Policies Stream Look up Escalation Policy by ID Update Escalation Policy |
|
Allowed user roles The specific user roles that can access this AI agent. |
snc_internal |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
snc_internal |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Related topics
--- title: PagerDuty escalation policy management AI agent description: This AI agent manages PagerDuty escalation policies. It creates, updates, and deletes policies and looks up a specific policy or a list of policies. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/inth-pagerduty-pagerduty-escalation-policy-management-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-30" reading_time_minutes: 2 breadcrumb: [PagerDuty Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # PagerDuty escalation policy management AI agent This AI agent manages PagerDuty escalation policies. It creates, updates, and deletes policies and looks up a specific policy or a list of policies. ## Workflow The agent helps the user manage PagerDuty escalation policies. 1. Ask the user what they want to do and collect the details the action needs, such as the escalation policy ID or details. 2. Look up a specific escalation policy by ID or list policies. 3. Create a new escalation policy. 4. Update an existing escalation policy. 5. Delete an escalation policy. 6. Report the outcome to the user, including details of any error. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Flow Actions** Create Escalation Policy Delete Escalation Policy Look up Escalation Policies Stream Look up Escalation Policy by ID Update Escalation Policy </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> snc\_internal </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> snc\_internal </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>**Parent Topic:**[PagerDuty Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/inth-pagerduty-ai-agents-overview.md) **Related topics** [PagerDuty Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/pagerduty-spoke.md) [Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/spokes-list.md)
| title | PagerDuty escalation policy management AI agent |
| description | This AI agent manages PagerDuty escalation policies. It creates, updates, and deletes policies and looks up a specific policy or a list of policies. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/inth-pagerduty-pagerduty-escalation-policy-management-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-30 |
| reading_time_minutes | 2 |
| breadcrumb | PagerDuty Spoke AI agentsIntegration Hub AI agentsIntegration HubAI agents libraryAI agents and agentic workflowsEnable AI Experiences |