CSDM business application to infrastructure AI specialist
This AI specialist finds the best matching discovered service for each business application and creates the standard CSDM "Uses::Used by" relationship in the CI relationships table [cmdb_rel_ci].
Workflow
The specialist connects the CSDM business application to infrastructure.
- Evaluate and rank search results. For each business application, the agent runs an AI semantic search against discovered services and receives up to 30 candidates, ordered by relevance score (0–1).
- Candidates with a score of 0.3 or higher are automatically connected. The agent creates a "Uses::Used by" relationship in [cmdb_rel_ci]. Candidates with a score of 0.1–0.29 are saved to the staging table [sn_sm_gen_ai_ba_candidate_rel] for administrator review. Candidates below 0.1 are filtered out.
- If the AI Search profile is unavailable, fall back to a keyword search using the CONTAINS operator on the service name field.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Agent Tool: Connect Business App to Application Service Agent Tool: Get Business Applications Agent Tool: Search Discovered Services by AI Record Connection Runs |
|
Allowed user roles The specific user roles that can access this AI agent. |
snc_internal |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
service_mapping_ai_user, cmdb_read, itom_admin, snc_internal, snc_required_script_writer_permission, sn_bm_client.benchmark_data_viewer, sn_itom_license.reader |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Parent Topic:IT Operations Management AI agents
--- title: CSDM business application to infrastructure AI specialist description: This AI specialist finds the best matching discovered service for each business application and creates the standard CSDM "Uses::Used by" relationship in the CI relationships table \[cmdb\_rel\_ci\]. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/itom-csdm-business-application-to-infrastructure-ai-specialist-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [IT Operations Management AI agents, IT Operations Management, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # CSDM business application to infrastructure AI specialist This AI specialist finds the best matching discovered service for each business application and creates the standard CSDM "Uses::Used by" relationship in the CI relationships table \[cmdb\_rel\_ci\]. ## Workflow The specialist connects the CSDM business application to infrastructure. 1. Evaluate and rank search results. For each business application, the agent runs an AI semantic search against discovered services and receives up to 30 candidates, ordered by relevance score \(0–1\). 2. Candidates with a score of 0.3 or higher are automatically connected. The agent creates a "Uses::Used by" relationship in \[cmdb\_rel\_ci\]. Candidates with a score of 0.1–0.29 are saved to the staging table \[sn\_sm\_gen\_ai\_ba\_candidate\_rel\] for administrator review. Candidates below 0.1 are filtered out. 3. If the AI Search profile is unavailable, fall back to a keyword search using the CONTAINS operator on the service name field. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Agent Tool: Connect Business App to Application Service Agent Tool: Get Business Applications Agent Tool: Search Discovered Services by AI Record Connection Runs </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> snc\_internal </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> service\_mapping\_ai\_user, cmdb\_read, itom\_admin, snc\_internal, snc\_required\_script\_writer\_permission, sn\_bm\_client.benchmark\_data\_viewer, sn\_itom\_license.reader </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>Learn more about IT Operations Management at [IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/r_ITOMApplications.md). **Parent Topic:**[IT Operations Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/itom-ai-agents-overview.md)
| title | CSDM business application to infrastructure AI specialist |
| description | This AI specialist finds the best matching discovered service for each business application and creates the standard CSDM "Uses::Used by" relationship in the CI relationships table \[cmdb\_rel\_ci\]. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/itom-csdm-business-application-to-infrastructure-ai-specialist-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | IT Operations Management AI agentsIT Operations ManagementAI agents libraryAI agents and agentic workflowsEnable AI Experiences |