Map Long-term memory category

task brazil Updated Oct 15, 2026 1 min read map-ltm-aia-new.md
Raw file servicenow.com

Map the created long-term memory category to the agents that should use it. Categories must be mapped individually to each agent; they are not applied globally by default.

Before you begin

Role required: sn_aia.admin

About this task

The mapping of LTM categories is done directly while creating an AI agent at the Define the specialty page.

Procedure

  1. Navigate to All > AI Agent Studio > Create and manage > AI agents.

  2. Navigate to the Define the specialty page of an AI agent form.

    Note: You can add map the categories for a new or existing AI agent.

  3. In the manage long-term memory section, select categories that you want to map to your AI agent.

    You will see the list of categories that were created in the AI Agent Memory Categories page. For more information, see Create long-term memory category.

  4. Select Save and continue.

Result

The selected categories are mapped to your AI agent.

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