Add costs for integrated vendors

task brazil Updated Nov 6, 2026 2 min read mc-add-and-configure-costs-for-integrated-vendors.md
Raw file servicenow.com

Add the cost of a vendor or sub-vendor integrated with ServiceNow so that AI Control Tower includes it in the total Enterprise AI cost. Set a sub-vendor rate when a specific service is billed differently from the vendor.

Before you begin

Role required: AI steward (sn_ai_governance.ai_steward).

About this task

The system automatically captures token usage from integrated LLM providers, such as Amazon Bedrock, Google Cloud AI, ServiceNow, and Microsoft. However, you must configure the cost rates for each vendor based on your specific commercial agreements.

Procedure

  1. Navigate to All > AI Control Tower > Settings > Rules and Templates > Cost.

  2. Select Edit configuration.

    The Edit value and cost configuration page opens at the Configure hourly rates step.

  3. Verify that you have configured the average rate.

    For more information, see Configure average hourly rate for your organization.

  4. Select Next.

    The Add integrated vendor costs step displays the vendors that already have costs.

  5. Select Add vendor.

  6. In the Vendor field, select a vendor or sub-vendor.

    Sub-vendors appear after their vendor name, for example, Amazon - AWS AgentCore. A sub-vendor rate takes precedence over its vendor's rate.

  7. In the Cost type field, select a cost type and enter the related values.

    Cost type Values to enter
    Overall cost In Cost per million tokens, enter the cost for one million tokens.
    Input and output costs In Input cost (per million tokens) and Output cost (per million tokens), enter the cost for one million input tokens and one million output tokens.
    Subscription In Licensed seats, enter the number of seats. In Cost per seat (per month), enter the monthly cost of one seat. In Contract start and Contract end, select the contract dates.

    Contract start defaults to the current date.

    For a subscription, the Estimated monthly cost value updates as you enter details.

  8. To include a one-time setup fee in a subscription, turn on Add a one-time setup fee, and then enter the fee in One-time setup fee and the number of months in Amortise over (months).

    The fee is spread evenly over the number of months that you enter. The monthly amount appears after the Amortise over (months) field and is added to the estimated monthly cost.

  9. Select Save.

    The entry appears in the vendor list with the status Draft. If you added a sub-vendor, its vendor's entry shows the message Applies only where no sub-vendor rate is set.

Result

The cost is saved as a draft. It's applied after you submit the configuration in the Preview cost & savings step.

What to do next

Select Next to add costs for other vendors, or continue to the Preview cost & savings step to submit your changes.

Related topics

Cost types and sub-vendor rates

Add costs for other vendors

Review and submit the cost configuration

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