Edit the profile of an AI specialist in the legacy AI Agent Studio

task brazil Updated Oct 13, 2026 2 min read modify-aiw-profile.md
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Modify the profile of an AI specialist inthe legacy AI Agent Studio to set its name, description, roles, and assignment groups.

Before you begin

Role required: sn_aia.admin

About this task

AI specialists profiles determine the unique specialties of the AI specialist. Choosing the right roles helps give your AI specialist the context necessary to accomplish its tasks.

To learn how to modify the tasks that an AI specialist is capable of, see Edit the tasks of an AI specialist.

Procedure

  1. Navigate to All > AI Agent Studio > Create and manage.

  2. In the AI specialists tab, select the AI specialist you want to edit.

  3. In the Profile tab, select the edit icon next to the name of the AI specialist.

  4. Choose your AI specialist's assignment groups.

    The assignment groups determine what work the AI specialist can pick up. Multiple teams can use the same AI specialist. If you remove your team from the list of assignment groups, the AI specialist won't handle your team's tickets.

  5. Select your AI specialist's role(s).

    Roles determine what data access your AI specialist has. For example, if the AI specialist has a role that grants it access to the Incident table, it can work on incidents. If the role(s) don't grant access to a specific table, the AI specialist can't pick up work on that table, even if it is within the domain of its capabilities and assignment group.

    Review the full list of roles granted to the AI specialist to check your AI specialist has access only to what it needs to accomplish tasks.

    [Omitted image "aiw-aias-profile.png"] Alt text: Profile tab of the AI specialist guided setup with fields for name, title, department, user ID, description, capabilities, assignment groups, and required roles

  6. Select Save and continue to save your changes.

    You can make additional changes to your AI specialist before selecting save. Changing tabs in the AI specialist guided setup won't lose your changes.

    If you don't select Save and continue before navigating to a new page or closing the browser, your changes are lost.

Result

Your AI specialist profile is updated. Your AI specialist has the updated context for understanding its role when accomplishing tasks.

Keywords ai specialist profileai specialist nameai specialist iconai specialist brandai specialist descriptionai specialist useridai specialist user idai specialist titleai specialist department
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