Activate evaluation scoring for ServiceNow AI systems

---
title: Activate evaluation scoring for ServiceNow AI systems
description: Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/mon-ai-monitor-servicenow-ai-system.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Configure evaluation scoring for ServiceNow AI systems, Configure, Monitoring and evaluating AI systems, Monitor AI assets, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Activate evaluation scoring for ServiceNow AI systems

Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.

## Before you begin

Role required: sn\_ai\_governance.ai\_steward

## About this task

ServiceNow AI systems are scored by the AI Skill Kit scoring engine. No additional configuration is required to collect trace data from ServiceNow AI systems.

## Procedure

1.  Navigate to **All** > **AI Control Tower** > **Home** > **Settings** > **Rules and templates** > **Evaluation**.

2.  On the **AI evaluations** sub-tab, select **ServiceNow AI systems**.

3.  Set the **Activate** toggle to on.


## Result

Evaluation scoring is active for ServiceNow AI systems. Scores appear on the monitoring Overview page as new sessions are evaluated.

## What to do next

To add or remove metrics or adjust the metric sample rate for ServiceNow AI systems, see [Configure global metrics for ServiceNow AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/mon-ai-configure-global-metrics-servicenow.md).

**Parent Topic:**[Configure evaluation scoring for ServiceNow AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/mon-ai-servicenow-ai-systems.md)

**Related topics**  


[Configure global metrics for ServiceNow AI systems]()

[Configure asset-specific metrics for ServiceNow AI systems]()

[Exclude ServiceNow AI systems from a metric]()