Evaluate conversations

---
title: Evaluate conversations
description: Use Conversational Evaluator in AI Control Tower to review conversation quality scores, and estimate the cost savings from Virtual Agent conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/mv-evaluating-virtual-agent-conversations.html
release: brazil
topic_type: concept
last_updated: "2026-09-30"
reading_time_minutes: 1
breadcrumb: [Use, Measure AI system, Measure AI systems, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Evaluate conversations

Use Conversational Evaluator in AI Control Tower to review conversation quality scores, and estimate the cost savings from Virtual Agent conversations.

Conversational Evaluator provides auto-evaluation scores to track conversation quality over time. You can label individual conversations to set a quality benchmark and verify auto-evaluation accuracy. The tool also converts hours saved into a currency value to estimate the cost savings from Virtual Agent conversations.

**Related topics**  


[Conversational evaluator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/mv-conversational-evaluator.md)