Smart Documents Skill
Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management.
Smart Documents Skill overview
The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs, enabling you to quickly understand the content, explore key insights and get answers to specific questions.
You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see Generate summary and ask questions using ServiceNow Otto in Document Management
The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file.
[Omitted image "now-assist-smart-documents-skill.png"] Alt text: smart document skill using
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--- title: Smart Documents Skill description: Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.html release: brazil product: Now Assist Skills classification: now-assist-skills topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Skills in the Platform workflow, Skills, Generative AI skills, Enable AI Experiences] --- # Smart Documents Skill Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management. ## Smart Documents Skill overview The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q&A and FAQs, enabling you to quickly understand the content, explore key insights and get answers to specific questions. You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see [Generate summary and ask questions using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/ask-questions-faqs-now-assist.md) The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file. \[Omitted image "now-assist-smart-documents-skill.png"\] Alt text: smart document skill using ## Availability <table id="table_r25_vxc_xxdafdaa"><thead><tr><th> Workflow </th><th> Product </th></tr></thead><tbody><tr><td> Technology </td><td> [ServiceNow Otto for IT Service Management \(ITSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/now-assist-itsm.md) </td></tr><tr><td> Customer </td><td> [ServiceNow Otto for Customer Service Management \(CSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/now-assist-csm.md) </td></tr><tr><td> Employee </td><td> [ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/now-assist-hrsd.md) </td></tr><tr><td> Governance,Risk, and Compliance </td><td> </td></tr></tbody> </table>
| title | Smart Documents Skill |
| description | Accelerate document insights with instant summaries, interactive Q&A, and FAQs using Now Assist in Document Management. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-skills/now-assist-skills-smart-documents.html |
| release | brazil |
| product | Now Assist Skills |
| classification | now-assist-skills |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Skills in the Platform workflowSkillsGenerative AI skillsEnable AI Experiences |