Order Management AI agents

---
title: Order Management AI agents
description: The following AI agents are available for Order Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/om-ai-agents-overview.html
release: brazil
topic_type: concept
last_updated: "2026-08-04"
reading_time_minutes: 2
breadcrumb: [Sales CRM AI agents, Sales CRM, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Order Management AI agents

The following AI agents are available for Order Management.

-   **[Move order voice AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/som-move-order-voice-ai-voice-agent.md)**  
This Sales Customer Relationship Management voice agent helps users relocate a telecom service to a new address by validating the consumer, verifying serviceability at the target location, and creating a move order.
-   **[Order enrichment AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/som-order-enrichment-ai-agent.md)**  
This Sales Customer Relationship Management agent identifies enrichment tasks for order line items and their children using historic data, confirms the task list with the user, and creates them.
-   **[Order fallout AI Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/som-order-fallout-ai-agent.md)**  
This Sales Customer Relationship Management agent analyzes order task comments and work notes to detect issues matching known fallout types, creates fallout records for any matches, and summarizes the results.
-   **[Order fulfillment AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/som-order-fulfillment-ai-agent.md)**  
This Sales Customer Relationship Management agent identifies fulfillment tasks for a domain order by checking historic tasks from similar orders, confirms the task list with the user, and creates them.
-   **[Invoice dispute AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-inv-invoice-dispute-ai-voice-agent.md)**  
This AI voice agent helps customers resolve discrepancies between invoiced quantities and received quantities by creating dispute cases.
-   **[Invoice dispute intake assistant AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-inv-invoice-dispute-intake-assistant-ai-agent.md)**  
This AI agent helps requesters identify the correct invoice, confirm dispute details, and submit invoice disputes related to quantity issues. It guides users step by step through invoice identification, validation, and dispute submission to ensure a smooth and accurate experience. The agent also analyzes the sentiment of the user throughout the conversation.
-   **[Invoice dispute support assistant AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-inv-invoice-dispute-support-assistant-ai-agent.md)**  
This agent helps users efficiently identify, review, and answer questions related to invoice disputes. It validates information, maintains data integrity, and answers questions regarding the invoice case.
-   **[Manage order operations AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-ord-manage-order-operations-ai-agent.md)**  
This AI agent helps customers change an order by requesting faster delivery, increasing quantities, changing the shipping address, or combining these changes. The agent checks inventory, delivery, and pricing, then resolves the case within a price threshold, creates a quote, or hands off to a specialist.
-   **[Order capture AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-order-capture-ai-agent.md)**  
The Order capture AI agent helps you create orders from quote lines or uploaded files, and manage, investigate, and update existing orders. For example, you can apply discounts, change quantities, fix shipping addresses, remove lines, create cases, and undo changes.
-   **[Order exception AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/om-ord-order-exception-voice-ai-voice-agent.md)**  
This AI voice agent helps customers change an order after they place it. Customers can request faster delivery, a higher quantity, or a different shipping location, in any combination, for one order line. The agent creates one case for the requested changes and can connect the customer to a live agent.
-   **[Telco order fulfilment template creation AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/som-telco-order-fulfilment-template-creation-agent-ai-agent.md)**  
This Sales Customer Relationship Management AI agent generates a task plan template using the provided specification and dependency JSON.

**Parent Topic:**[Sales CRM AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/sales-crm-ai-agents-overview.md)