Image processor AI agent
This AI agent lets users upload image attachments and create task records by analyzing them. I
Workflow
The agent utilizes the document and visual insights AI agent to analyze the image, and the record management AI agent to create the record, and to copy the image attachment to the created record.
- Call the Upload Image tool and ask the user to upload the image attachment.
- Get a sys_id for the attachment.
- Analyze the image.
- Create a short description of the issue using concise, technical language that directly describes the problem.
- Search knowledge articles using the short description.
- Generate a record preview and show it to the user.
- Once approved, create the record.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Create record and add attachment Determine Table name Determine Table Name From User Roles Get attachment sys id from media link
Fetch KB articles
Upload image |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_uxc_gen_ai.platform_ai_image_processor |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_uxc_gen_ai.platform_ai_image_processor |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Process images for new tasks |
--- title: Image processor AI agent description: This AI agent lets users upload image attachments and create task records by analyzing them. I locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/plat-ai-image-processor-agent-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [ServiceNow AI Platform AI agents, ServiceNow AI Platform, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Image processor AI agent This AI agent lets users upload image attachments and create task records by analyzing them. I ## Workflow The agent utilizes the document and visual insights AI agent to analyze the image, and the record management AI agent to create the record, and to copy the image attachment to the created record. 1. Call the Upload Image tool and ask the user to upload the image attachment. 2. Get a sys\_id for the attachment. 3. Analyze the image. 4. Create a short description of the issue using concise, technical language that directly describes the problem. 5. Search knowledge articles using the short description. 6. Generate a record preview and show it to the user. 7. Once approved, create the record. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Create record and add attachment Determine Table name Determine Table Name From User Roles Get attachment sys id from media link - **Search retrieval** Fetch KB articles - **Conversational topic** Upload image </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_uxc\_gen\_ai.platform\_ai\_image\_processor </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_uxc\_gen\_ai.platform\_ai\_image\_processor </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Process images for new tasks </td></tr></tbody> </table>**Parent Topic:**[ServiceNow AI Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-ai-agents-overview.md)
| title | Image processor AI agent |
| description | This AI agent lets users upload image attachments and create task records by analyzing them. I |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/plat-ai-image-processor-agent-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ServiceNow AI Platform AI agentsServiceNow AI PlatformAI agents libraryAI agents and agentic workflowsEnable AI Experiences |