Prioritize work AI agent

reference brazil Updated Aug 14, 2026 1 min read plat-ai-prioritize-work-ai-agent.md

This AI agent retrieves user-assigned tasks, scoring them by priority using metadata and Service Level Agreement (SLA) data.

Workflow

The agent generates time-blocked work plans based on calendar availability, iterating with users until approval, and persisting finalized plans to the database.

Call the Get user tasks tool.
Prioritize the work using the Prioritize work tool.
Identify next steps.
Generate a work plan.
Return the results to the orchestrator.

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Scripts Get user tasks Identify average completion time Plan work Prioritize work
Allowed user roles The specific user roles that can access this AI agent.	sn_uxc_gen_ai.platform_ai_work_planner
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.	sn_uxc_gen_ai.platform_ai_work_planner
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
Used in agentic workflows	Generate my work plan

**Parent Topic:**[ServiceNow AI Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-ai-agents-overview.md)

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---
title: Prioritize work AI agent
description: This AI agent retrieves user-assigned tasks, scoring them by priority using metadata and Service Level Agreement \(SLA\) data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/plat-ai-prioritize-work-ai-agent.html
release: brazil
topic_type: reference
last_updated: "2026-08-14"
reading_time_minutes: 1
breadcrumb: [ServiceNow AI Platform AI agents, ServiceNow AI Platform, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Prioritize work AI agent

This AI agent retrieves user-assigned tasks, scoring them by priority using metadata and Service Level Agreement \(SLA\) data.

## Workflow

The agent generates time-blocked work plans based on calendar availability, iterating with users until approval, and persisting finalized plans to the database.

1.  Call the Get user tasks tool.
2.  Prioritize the work using the Prioritize work tool.
3.  Identify next steps.
4.  Generate a work plan.
5.  Return the results to the orchestrator.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Allow third party to access this AI agent

</td><td>

When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field.

</td></tr><tr><td>

Allow AI specialists to access this AI agent

</td><td>

When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field.

</td></tr><tr><td>

Manage long-term memory

</td><td>

When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md).

</td></tr><tr><td>

Tools

</td><td>

-   **Scripts**

Get user tasks

Identify average completion time

Plan work

Prioritize work


</td></tr><tr><td>

Allowed user roles The specific user roles that can access this AI agent.

</td><td>

sn\_uxc\_gen\_ai.platform\_ai\_work\_planner

</td></tr><tr><td>

Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.

</td><td>

sn\_uxc\_gen\_ai.platform\_ai\_work\_planner

</td></tr><tr><td>

Triggers

</td><td>

Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md).

</td></tr><tr><td>

Channels

</td><td>

Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md).

</td></tr><tr><td>

Used in agentic workflows

</td><td>

Generate my work plan

</td></tr></tbody>
</table>**Parent Topic:**[ServiceNow AI Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-ai-agents-overview.md)