UI builder AI agent
This agent helps users edit pages and answer questions within the ServiceNow UI Builder editor.
Workflow
- Get the user's request (or pick it up from the initial mission context).
- If the user wants to make changes to their page, take control of the editor, perform the requested operations, return editor control, and summarize what changed.
- If the user is asking a question, search product documentation and the component library, then present an answer.
- Ask if the user has additional requests and repeat.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Add client state parameter Add component Add component event handler Answer questions with product documentation search Delete client state parameter Delete component Delete component event handler Get component definition Get list recipe Page analyzer Reacquire editor control Record page recipe Return editor control Search component library Update component input property Update component preset Update layout |
|
Allowed user roles The specific user roles that can access this AI agent. |
snc_internal |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
ui_builder_admin |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Parent Topic:ServiceNow Otto for Creator AI agents
--- title: UI builder AI agent description: This agent helps users edit pages and answer questions within the ServiceNow UI Builder editor. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/plat-uig-ui-builder-agent-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [ServiceNow Otto for Creator AI agents, ServiceNow Otto for Creator, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # UI builder AI agent This agent helps users edit pages and answer questions within the ServiceNow UI Builder editor. ## Workflow 1. Get the user's request \(or pick it up from the initial mission context\). 2. If the user wants to make changes to their page, take control of the editor, perform the requested operations, return editor control, and summarize what changed. 3. If the user is asking a question, search product documentation and the component library, then present an answer. 4. Ask if the user has additional requests and repeat. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Add client state parameter Add component Add component event handler Answer questions with product documentation search Delete client state parameter Delete component Delete component event handler Get component definition Get list recipe Page analyzer Reacquire editor control Record page recipe Return editor control Search component library Update component input property Update component preset Update layout </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> snc\_internal </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> ui\_builder\_admin </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>Learn more about ServiceNow Otto for Creator at [ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/now-assist-for-creator-landing.md). **Parent Topic:**[ServiceNow Otto for Creator AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-creator-ai-agents-overview.md)
| title | UI builder AI agent |
| description | This agent helps users edit pages and answer questions within the ServiceNow UI Builder editor. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/plat-uig-ui-builder-agent-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ServiceNow Otto for Creator AI agentsServiceNow Otto for CreatorAI agents libraryAI agents and agentic workflowsEnable AI Experiences |