MID Server AI agents

concept brazil Updated Aug 4, 2026 1 min read platform-mid-server-ai-agents-overview.md
Raw file servicenow.com

The following AI agents are available for MID Server.

  • MID common AI agent
    This AI agent helps users and support personnel to identify, analyze, and resolve MID Server issues.
  • MID keystore AI agent
    This AI agent helps IT administrators diagnose and resolve MID Server keystore problems and manage MID Server health.
  • MID network AI agent
    This AI agent helps administrators and support personnel diagnose and resolve MID Server connectivity issues in a ServiceNow instance.
  • MID upgrade AI agent
    This AI agent helps admins diagnose and resolve 'Upgrade Failed' issues on MID Servers by automating the identification, script deployment, error collection, and resolution workflow.

Parent Topic:ServiceNow AI Platform AI agents

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