Observable analysis AI agent
This Security Incident Response agent performs threat lookups, observable enrichment, sighting searches, and block requests against observables in a security incident.
Workflow
- Retrieve the incident's observables (URLs, IPs, file hashes, email addresses, etc.). Run threat lookup, observable enrichment, or both as requested. Wait for the user to confirm that the capability execution is complete before fetching and displaying results.
- Retrieve observables and run a sighting search to find internal and external sighting information. If the search times out, retrieve results after the user manually confirms completion.
- Retrieve observables identified as malicious. If none exist, inform the user and stop. Run the block request and wait for user confirmation that execution is complete.
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Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Fetch observables associated to security incident Retrieve capability execution results Run block request Run observable enrichment Run threat lookup
Run sighting search tool |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_si.analyst |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_si.analyst |
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Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Enable the AI agent for the ServiceNow Otto panel. |
|
Used in agentic workflows |
Resolve security incident |
Parent Topic:Security Incident Response AI agents
--- title: Observable analysis AI agent description: This Security Incident Response agent performs threat lookups, observable enrichment, sighting searches, and block requests against observables in a security incident. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/sir-observable-analysis-ai-agent.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Security Incident Response AI agents, Security Incident Response, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Observable analysis AI agent This Security Incident Response agent performs threat lookups, observable enrichment, sighting searches, and block requests against observables in a security incident. ## Workflow 1. Retrieve the incident's observables \(URLs, IPs, file hashes, email addresses, etc.\). Run threat lookup, observable enrichment, or both as requested. Wait for the user to confirm that the capability execution is complete before fetching and displaying results. 2. Retrieve observables and run a sighting search to find internal and external sighting information. If the search times out, retrieve results after the user manually confirms completion. 3. Retrieve observables identified as malicious. If none exist, inform the user and stop. Run the block request and wait for user confirmation that execution is complete. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Fetch observables associated to security incident Retrieve capability execution results Run block request Run observable enrichment Run threat lookup - **Subflow** Run sighting search tool </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_si.analyst </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_si.analyst </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Enable the AI agent for the ServiceNow Otto panel. </td></tr><tr><td> Used in agentic workflows </td><td> Resolve security incident </td></tr></tbody> </table>Learn more about Security Incident Response at [Security Incident Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/security-management/sir-landing-page.md). **Parent Topic:**[Security Incident Response AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/sir-ai-agents-overview.md)
| title | Observable analysis AI agent |
| description | This Security Incident Response agent performs threat lookups, observable enrichment, sighting searches, and block requests against observables in a security incident. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/sir-observable-analysis-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Security Incident Response AI agentsSecurity Incident ResponseAI agents libraryAI agents and agentic workflowsEnable AI Experiences |