AI voice agent testing

---
title: AI voice agent testing
description: The voice testing interface lets you evaluate AI voice agents associated with a voice assistant before deployment. Make browser-based voice calls and view turn-by-turn analysis of agents invoked, tools executed, and latency data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/test-ai-voice-agents.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Deploy AI voice agents, AI Agent Studio \(legacy\), AI agents and agentic workflows, Enable AI Experiences]
---

# AI voice agent testing

The voice testing interface lets you evaluate AI voice agents associated with a voice assistant before deployment. Make browser-based voice calls and view turn-by-turn analysis of agents invoked, tools executed, and latency data.

Use the voice testing interface to evaluate how your AI voice agents handle real conversations before deploying them. You can access voice testing from Assistant Designer or from AI Agent Studio.

## Test from Assistant Designer

Navigate to the voice assistant in Assistant Designer and select **Test** to open the voice testing interface. See  for step-by-step instructions.

## Test from AI Agent Studio

Launch the voice testing interface directly from the agent's channel configuration in AI Agent Studio. See  for step-by-step instructions.