Customer payment status AI Agent V2
The agent checks whether a customer has outstanding payments on their account. It runs without user interaction, collecting the payment status in the background and passing the result to the orchestrator. It does not troubleshoot payments or call other agents.
Workflow
The agent checks the account for outstanding payments and returns the result to the orchestrator.
- Retrieve the task details, and report the failure to the orchestrator when the details are not available.
- Retrieve the outstanding payment information for the account.
- Report that the payment check failed when no account is found.
- Return the payment status to the orchestrator without displaying it to the user.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Get outstanding payment information |
|
Allowed user roles The specific user roles that can access this AI agent. |
Not defined. |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
Not defined. |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Preliminary troubleshooter |
Parent Topic:Customer Service Problem Management AI agents
--- title: Customer payment status AI Agent V2 description: The agent checks whether a customer has outstanding payments on their account. It runs without user interaction, collecting the payment status in the background and passing the result to the orchestrator. It does not troubleshoot payments or call other agents. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/tmt-customer-payment-status-ai-agent-v2-ai-agent.html release: brazil topic_type: reference last_updated: "2026-10-22" reading_time_minutes: 2 breadcrumb: [Customer Service Problem Management AI agents, Telecommunications, Media and Technology AI agents, Telecom, Media and Tech AI agents, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Customer payment status AI Agent V2 The agent checks whether a customer has outstanding payments on their account. It runs without user interaction, collecting the payment status in the background and passing the result to the orchestrator. It does not troubleshoot payments or call other agents. ## Workflow The agent checks the account for outstanding payments and returns the result to the orchestrator. 1. Retrieve the task details, and report the failure to the orchestrator when the details are not available. 2. Retrieve the outstanding payment information for the account. 3. Report that the payment check failed when no account is found. 4. Return the payment status to the orchestrator without displaying it to the user. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Flow Action** Get outstanding payment information </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> Not defined. </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> Not defined. </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Preliminary troubleshooter </td></tr></tbody> </table>Learn more about Customer Service Problem Management at [Customer Service Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/cspm-landing-page.md). **Parent Topic:**[Customer Service Problem Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/cspm-ai-agents-overview.md)
| title | Customer payment status AI Agent V2 |
| description | The agent checks whether a customer has outstanding payments on their account. It runs without user interaction, collecting the payment status in the background and passing the result to the orchestrator. It does not troubleshoot payments or call other agents. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/tmt-customer-payment-status-ai-agent-v2-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-10-22 |
| reading_time_minutes | 2 |
| breadcrumb | Customer Service Problem Management AI agentsTelecommunicationsMedia and Technology AI agentsTelecomMedia and Tech AI agentsAI agents libraryAI agents and agentic workflowsEnable AI Experiences |