On demand service tester AI Agent V2
The agent analyzes a task by running the test groups that apply to it. It creates a diagnostic task, runs the test groups, and collects the final test run result. It returns the diagnostic task and the result to the orchestrator without displaying them to the user.
Workflow
The agent runs diagnostic tests for a task and returns the test results to the orchestrator.
- Retrieve the primary task number from the orchestrator.
- Get the test groups that apply to the task.
- Create a diagnostic task for the task.
- Run the test groups against the primary task and the diagnostic task.
- Collect the final test run result, and continue with placeholder values when no results are available.
- Return the diagnostic task number and the test run result to the orchestrator.
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Field |
Description |
|---|---|
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Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Create diagnostic task for Task Execute test group Get final test run result
Get test groups for current task |
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Allowed user roles The specific user roles that can access this AI agent. |
Not defined. |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
|
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Service Test and Repair |
Parent Topic:Customer Service Problem Management AI agents
--- title: On demand service tester AI Agent V2 description: The agent analyzes a task by running the test groups that apply to it. It creates a diagnostic task, runs the test groups, and collects the final test run result. It returns the diagnostic task and the result to the orchestrator without displaying them to the user. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/tmt-on-demand-service-tester-ai-agent-v2-ai-agent.html release: brazil topic_type: reference last_updated: "2026-10-22" reading_time_minutes: 2 breadcrumb: [Customer Service Problem Management AI agents, Telecommunications, Media and Technology AI agents, Telecom, Media and Tech AI agents, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # On demand service tester AI Agent V2 The agent analyzes a task by running the test groups that apply to it. It creates a diagnostic task, runs the test groups, and collects the final test run result. It returns the diagnostic task and the result to the orchestrator without displaying them to the user. ## Workflow The agent runs diagnostic tests for a task and returns the test results to the orchestrator. 1. Retrieve the primary task number from the orchestrator. 2. Get the test groups that apply to the task. 3. Create a diagnostic task for the task. 4. Run the test groups against the primary task and the diagnostic task. 5. Collect the final test run result, and continue with placeholder values when no results are available. 6. Return the diagnostic task number and the test run result to the orchestrator. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Flow Action** Create diagnostic task for Task Execute test group Get final test run result - **Script** Get test groups for current task </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> Not defined. </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> - sn\_st\_mgmt.test\_creator - sn\_tmt\_agentic\_ai.test\_and\_repair\_telecom\_service\_ai\_agent </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Service Test and Repair </td></tr></tbody> </table>Learn more about Customer Service Problem Management at [Customer Service Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/telecom-media-technology/cspm-landing-page.md). **Parent Topic:**[Customer Service Problem Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/cspm-ai-agents-overview.md)
| title | On demand service tester AI Agent V2 |
| description | The agent analyzes a task by running the test groups that apply to it. It creates a diagnostic task, runs the test groups, and collects the final test run result. It returns the diagnostic task and the result to the orchestrator without displaying them to the user. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/tmt-on-demand-service-tester-ai-agent-v2-ai-agent.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-10-22 |
| reading_time_minutes | 2 |
| breadcrumb | Customer Service Problem Management AI agentsTelecommunicationsMedia and Technology AI agentsTelecomMedia and Tech AI agentsAI agents libraryAI agents and agentic workflowsEnable AI Experiences |