IT Asset Management · SN Doc Reader

The ServiceNow® IT Asset Management application gives you a unified view of hardware assets, software licenses, cloud assets, regulatory audits, contracts, and procurements to help reduce costs, maintain compliance, and manage assets.

[Omitted image "updated-itam-overview.svg"] Alt text: ITAM technology life cycle stages and integrations with other ServiceNow platforms.

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[Omitted image "bus-filter.svg"] Alt text:	Normalize software assetsAutomatically normalize your software assets with updates from the Software Asset Management content service.
[Omitted image "bus-problem-benefit.svg"] Alt text:	Manage software rightsTrack and manage rights for your software products by creating or importing software entitlements.
[Omitted image "bus-customize.svg"] Alt text:	Leverage publisher packsUse license metric data for specific software publishers to accurately track your software usage.
[Omitted image "bus-service-map.svg"] Alt text:	Track SaaS subscription usageIntegrate with SaaS applications and SSO providers to track your SaaS subscription usage. Use this data to manage compliance and optimize licensing for your subscriptions.
[Omitted image "bus-balance-scale.svg"] Alt text:	View and take action on your license positionUse the License usage view (Software Asset Workspace) or License Workbench (Software Asset Management Core UI) to view your license compliance position and remediate any license compliance issues.
[Omitted image "bus-elevate.svg"] Alt text:	Track software spendTrack and manage financial transaction data for your software products to optimize your software spend.
[Omitted image "bus-filter.svg"] Alt text:	Normalize hardware assetsUse the extensive hardware Content Library to normalize manufacturer and model data for your assets and to populate important life cycle dates for improved visibility into your asset estate.
[Omitted image "bus-low-code-dev-tools.svg"] Alt text:	Asset life-cycle automationReduce manual effort and improve service delivery using low-code prescriptive workflows based on the industry best practices that are available at each stage of the asset life cycle. Use asset tasks to automate workflows for bulk stock orders; disposal orders; and the deployment, swapping, and retirement of assets.
[Omitted image "bus-optimize-manage.svg"] Alt text:	Refresh aging hardware assetsProactively track and plan for aging assets that are nearing the end of their life cycles so that you can reduce replacement costs and the risk of hardware vulnerabilities.
[Omitted image "bus-laptop.svg"] Alt text:	Audit your asset inventoryConduct scheduled or ad-hoc audits of your asset stockrooms and other asset locations, such as offices and data centers.
[Omitted image "bus-agent-workspace-1.svg"] Alt text:	Manage expiring maintenance and lease contractsTake action on your expiring maintenance and lease contracts using task-based workflows within the simplified contract renewal process.
[Omitted image "bus-rocketship.svg"] Alt text:	Accelerate your cloud strategy and reduce costsAccelerate cloud implementation with a streamlined, responsive, and intuitive self-service cloud resource portal and non-intrusive policy guardrails. Reduce costs by rightsizing your cloud resources to match your organization's usage and by automatically turning off cloud resources during non-working hours.
[Omitted image "bus-risk-management.svg"] Alt text:	Manage financial regulatory auditsManage vendor audits from a centralized audit workspace with built-in regulatory content and prescriptive response workflows.
[Omitted image "bus-contract.svg"] Alt text:	Manage expiring maintenance and lease contractsTake action on expiring maintenance and lease contracts using task-based workflows within the simplified contract renewal process.
[Omitted image "bus-news.svg"] Alt text:	Automate purchase orders and approvalsAutomate purchase orders, approvals, and receiving workflows to create asset records on delivery and reduce procurement cycle times.
[Omitted image "bus-service-catalog.svg"] Alt text:	Standardize hardware, software, and cloud resourcesMaintain a single source of truth for all IT products and services used across ITAM with an employee-facing request portal.

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What is IT asset management (ITAM)?

Software Asset Management[Omitted image "bus-manage.svg"] Alt text:Discover, normalize, and optimize your software licenses to reduce spend and maintain compliance across your enterprise.	Hardware Asset Management[Omitted image "bus-monitor.svg"] Alt text:Track and manage your organizational assets such as hardware and consumables.	Cloud Cost Management[Omitted image "bus-cloud.svg"] Alt text:Optimize your cloud usage and costs for multiple cloud service providers.
Asset Audit Response[Omitted image "bus-audit-management.svg"] Alt text:Streamline audit risk management with automated evidence collection and centralized vendor audits.	Related applications[Omitted image "bus-asset.svg"] Alt text:Centralize all IT assets in a single, unified repository and synchronize asset records with the CMDB.

title	IT Asset Management
description	The ServiceNow IT Asset Management application gives you a unified view of hardware assets, software licenses, cloud assets, regulatory audits, contracts, and procurements to help reduce costs, maintain compliance, and manage assets.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-asset-management/asset-management/it-asset-management.html
release	brazil
product	Asset Management
classification	asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	7
breadcrumb	Asset Management