Improve resource usage with Business hours
Improve resource usage and reduce your cloud spend by running resources during the specified business hours.
Use the Business hours recommendation page to:
- Manage Business hours processes.
- Configure Business hours operations by selecting Settings.
- Define or update Business hours processes
[Omitted image "buis-hrs-rec-ws.png"] Alt text: Business hours recommendations in Cloud Cost Management Workspace.
| Chart | Description |
|---|---|
| Total potential savings by service category | Total savings to expect if all Business hours recommendations are applied by service category such as Compute and Database. |
| Total potential savings by change group | Total savings to expect if all Business hours recommendations are applied by change group such as Change Management and Application Development. |
| Business hr vs. Non-business hr spend | Spend for resources during business hours against non-business hours. |
|
Tab |
Description |
Available action on selected recommendations |
|---|---|---|
|
New |
Resources that are candidates for applying Business hours processes. |
Exclude |
|
Scheduled |
Resources that are tagged to have business hours enforced. |
None |
|
Declined |
Resources for which owners (or other approver) didn’t want to enforce business hours (rejected the change request). |
Exclude |
|
Failed |
Resources for which the attempt to enforce business hours failed. |
Exclude |
|
Report-only |
Resources that match Report-only policies. |
Exclude |
|
Excluded |
Resources that are configured not to be considered for business hours.Important: After an Unused resources job powers off a machine, the machine is added to the Excluded Resources list for Business Hours. This process ensures that the resource isn't started again in the future because it matches a Business hours policy. The exclusion reason on the Business hours Excluded tab indicates that the resource is an unused resource. |
Remove from exclusion |
|
Column |
Description |
|---|---|
|
Configuration item |
Unique identifier of the resource. |
|
Predicted monthly savings |
Predicted savings if the Business hours recommendations are applied. |
|
Provider |
The provider that hosts the resource. |
|
Service category |
Lists all service categories from the instance sorted by name. |
|
Cloud service |
Lists all cloud categories sorted by name. |
|
Policy |
The Business hours policy that the resource matches to. |
|
Policy type |
Type of the Business hours policy that the resource matches to. |
|
Change request |
Change request that is associated with the recommendation. |
|
Change Group |
Change group for the resource. |
|
Account |
The service account that includes the resource. A service account represents a group of related regions in your provider account. |
|
Region |
If appropriate for the provider, region in the service account that hosts the resource. |
|
Owned by |
Owner of the resource. |
|
Failure type |
This column appears only for the Failed tab.Reason for which the change request wasn’t generated or the specified business hours weren’t applied to the resource. |
|
Details |
This column appears only for the Failed tab.Details of the failure type and the action that you must take to resolve the failure. |
Parent Topic:Using Cloud Cost Management
--- title: Improve resource usage with Business hours description: Improve resource usage and reduce your cloud spend by running resources during the specified business hours. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-asset-management/cloud-cost-management/improve-res-use-business.html release: brazil product: Cloud Cost Management classification: cloud-cost-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Use, Cloud Cost Management, IT Asset Management, Asset Management] --- # Improve resource usage with Business hours Improve resource usage and reduce your cloud spend by running resources during the specified business hours. Use the Business hours recommendation page to: - Manage Business hours processes. - [Configure Business hours operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/bh-settings-config-cloudin.md) by selecting **Settings**. - [Define or update Business hours processes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/bh-policy-create-cloudin.md) \[Omitted image "buis-hrs-rec-ws.png"\] Alt text: Business hours recommendations in Cloud Cost Management Workspace. |Chart|Description| |-----|-----------| |Total potential savings by service category|Total savings to expect if all Business hours recommendations are applied by service category such as Compute and Database.| |Total potential savings by change group|Total savings to expect if all Business hours recommendations are applied by change group such as Change Management and Application Development.| |Business hr vs. Non-business hr spend|Spend for resources during business hours against non-business hours.| <table id="table_uqn_1zb_wxb"><thead><tr><th> Tab </th><th> Description </th><th> Available action on selected recommendations </th></tr></thead><tbody><tr><td> New </td><td> Resources that are candidates for applying Business hours processes. </td><td> Exclude </td></tr><tr><td> Scheduled </td><td> Resources that are tagged to have business hours enforced. </td><td> None </td></tr><tr><td> Declined </td><td> Resources for which owners \(or other approver\) didn’t want to enforce business hours \(rejected the change request\). </td><td> Exclude </td></tr><tr><td> Failed </td><td> Resources for which the attempt to enforce business hours failed. </td><td> Exclude </td></tr><tr><td> Report-only </td><td> Resources that match Report-only policies. </td><td> Exclude </td></tr><tr><td> Excluded </td><td> Resources that are configured not to be considered for business hours.**Important:** After an Unused resources job powers off a machine, the machine is added to the Excluded Resources list for Business Hours. This process ensures that the resource isn't started again in the future because it matches a Business hours policy. The exclusion reason on the Business hours **Excluded** tab indicates that the resource is an unused resource. </td><td> Remove from exclusion </td></tr></tbody> </table><table id="table_z3j_qjg_wxb"><thead><tr><th> Column </th><th> Description </th></tr></thead><tbody><tr><td> Configuration item </td><td> Unique identifier of the resource. </td></tr><tr><td> Predicted monthly savings </td><td> Predicted savings if the Business hours recommendations are applied. </td></tr><tr><td> Provider </td><td> The provider that hosts the resource. </td></tr><tr><td> Service category </td><td> Lists all service categories from the instance sorted by name. </td></tr><tr><td> Cloud service </td><td> Lists all cloud categories sorted by name. </td></tr><tr><td> Policy </td><td> The Business hours policy that the resource matches to. </td></tr><tr><td> Policy type </td><td> Type of the Business hours policy that the resource matches to. </td></tr><tr><td> Change request </td><td> Change request that is associated with the recommendation. </td></tr><tr><td> Change Group </td><td> Change group for the resource. </td></tr><tr><td> Account </td><td> The service account that includes the resource. A service account represents a group of related regions in your provider account. </td></tr><tr><td> Region </td><td> If appropriate for the provider, region in the service account that hosts the resource. </td></tr><tr><td> Owned by </td><td> Owner of the resource. </td></tr><tr><td> Failure type </td><td> This column appears only for the Failed tab.Reason for which the change request wasn’t generated or the specified business hours weren’t applied to the resource. </td></tr><tr><td> Details </td><td> This column appears only for the Failed tab.Details of the failure type and the action that you must take to resolve the failure. </td></tr></tbody> </table>- **[Configure Business hours operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/bh-settings-config-cloudin.md)** Enable or disable the Business hours feature and set a non-business-hour spend threshold to trigger notifications to users or groups. This action helps control unnecessary resource usage and reduce costs. - **[Create Business hours schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/create-bh-schedule.md)** Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule. - **[Define or update a Business hours policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/bh-policy-create-cloudin.md)** A Business hours job applies policies to identify resources running outside the specified hours, reports them, and manages the start and stop of resources on a specified schedule. Running only during specified business hours can significantly reduce your cloud spend. **Parent Topic:**[Using Cloud Cost Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/cloud-cost-management/using-cloud-insights.md)
| title | Improve resource usage with Business hours |
| description | Improve resource usage and reduce your cloud spend by running resources during the specified business hours. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-asset-management/cloud-cost-management/improve-res-use-business.html |
| release | brazil |
| product | Cloud Cost Management |
| classification | cloud-cost-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | UseCloud Cost ManagementIT Asset ManagementAsset Management |