Configure Hardware Model Normalization

Hardware Model Normalization standardizes manufacturer, model, and model number data across asset records using the Hardware Asset Management Content Service. Normalized data improves the accuracy of asset reporting, lifecycle planning, and cost analysis. Configure hardware normalization before asset managers begin creating or managing hardware models.

When you opt in to Hardware Model Normalization, HAM compares asset model data against the Content Library and applies standardized values for manufacturer name, model name, model number, and end-of-life and end-of-support dates. You can also create custom models for hardware asset that is not available in the Content Library.

Configuration task	Purpose	Required
Create a hardware or consumable model	Creates a model record for a hardware or consumable asset	Yes
Copy a hardware model from the Content lookup portal	Copies a hardware model from the Content lookup portal to the Product Model [cmdb_model] table	If needed
Normalize hardware and consumable models	Runs normalization to apply standardized manufacturer, model, and lifecycle data from the Content Library	Yes
Add a custom product	Creates a custom product if it is not available the Content Library	If needed
Add a custom hardware model	Creates a custom hardware model if it is not available in the Content Library	If needed
Revert normalization of hardware and consumable models	Removes applied normalization and restores original model data	If needed

Create a hardware or consumable model
To begin tracking your hardware and consumable assets, create a hardware or consumable model. Then, add lifecycle information to keep track of the lifecycle phase of your model.
Copy a hardware model from the Content lookup portal
Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model [cmdb_model] table.
Normalize hardware and consumable models
After you have created your hardware and consumable models, normalize the information of the model.
Add a custom product
If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product.
Add a custom hardware model
If you have a hardware model that isn't represented in the Asset Management Content Service yet, you can create a custom model.
Revert normalization of hardware and consumable models
Revert the normalization of hardware and consumable models in the Hardware Asset Workspace.

Parent Topic:Integrations and advanced configuration

Related topics

Hardware Model Normalization

title	Configure Hardware Model Normalization
description	Hardware Model Normalization standardizes manufacturer, model, and model number data across asset records using the Hardware Asset Management Content Service. Normalized data improves the accuracy of asset reporting, lifecycle planning, and cost analysis. Configure hardware normalization before asset managers begin creating or managing hardware models.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/Work-with-hardware-normalization.html
release	brazil
product	Hardware Asset Management
classification	hardware-asset-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Integrations and advanced configurationConfigureHardware Asset ManagementIT Asset ManagementAsset Management