Exclude assets

task brazil Updated Sep 10, 2026 1 min read exclude-assets.md
Raw file servicenow.com

Exclude an asset for which you don't want to use Hardware Asset Management licensed features.

Before you begin

Role required: admin

About this task

You can only exclude assets whose resource category is opted in to Hardware Asset Management licensed features.

Procedure

  1. Navigate to Hardware Asset Workspace > Asset estate > Hardware assets.

  2. Select a hardware asset that you want to exclude.

  3. On the asset form, select the Exclude from HAM features check box.

    Note:

    The Exclude from HAM features check box is automatically selected under these conditions:

    • If the hardware asset belongs to a resource category that's opted out of Hardware Asset Management licensed features.
    • If the hardware asset belongs to a custom model category whose parent model category is associated with an opted-out resource category.
  4. Select Save.

    Note: To exclude assets using other criteria — for example, a specific model — select the Exclude from HAM features check box on each asset record manually. You can't exclude assets automatically using custom criteria.

Result

The asset is excluded from using the licensed Hardware Asset Management features.

Parent Topic:Opt-in or opt-out of HAM license resource categories

Keywords HAM licensingHardware Asset Management licensing
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