Create repair orders for hardware assets in the Inventory view

---
title: Create repair orders for hardware assets in the Inventory view
description: Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/repair-orders-ham-assets-in-inventory-view.html
release: brazil
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Repair of defective assets, Manage repair of defective assets in your stockroom in the Hardware Asset Workspace, Repair and maintenance, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Create repair orders for hardware assets in the Inventory view

Request repair of hardware assets that are defective or pending repair by creating a repair order in the Inventory view of the Hardware Asset Workspace.

## Before you begin

Role required: asset

## About this task

When you create a repair order from the Inventory view, you must explicitly create a repair order line for the asset that you want to get repaired.

## Procedure

1.  Navigate to **Workspaces** > **Hardware Asset Workspace** > **Inventory**.

2.  Select the **Repair orders** tab.

3.  Create a Repair order.

    1.  Select **New**.

    2.  On the form, fill in the fields.

        **Note:** The following fields are optional:

        -   **Assignment group**
        -   **Assigned to**
        -   **Due date**
        -   **Work note**
<table id="table_nkm_bzd_lbc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Stockroom

</td><td>

Stockroom that has assets to be repaired.This field is required.

</td></tr><tr><td>

Assignment group

</td><td>

Assignment group to which you want to assign the repair order.

</td></tr><tr><td>

Assigned to

</td><td>

Person from the assignment group who is primarily responsible for the Repair order.

</td></tr><tr><td>

Due date

</td><td>

Date by which the defective hardware assets should be repaired.

</td></tr><tr><td>

Work notes

</td><td>

Notes about the repair order.

</td></tr></tbody>
</table>    3.  Select **Save**.

    -   A repair order that's in the **Draft** stage is created.
    -   The **Repair order lines** tab is displayed next to the **Details** tab of the repair order.
4.  Add repair order lines to the repair order.

    1.  Select the **Repair order lines** tab.

    2.  Select **Add**.

    3.  In the **Add assets** dialog box, select the assets and then select **Add**.

        **Note:** You can add child assets of a pallet asset to the repair order. The asset that you added to the repair order is removed from the pallet automatically.

    For each asset that you added, a repair order line that's in the **Troubleshoot** stage is created.

5.  Select **Save**.


**Parent Topic:**[Request repair of defective hardware assets in your stockroom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/request-repair-defective-ham-assets.md)