Ship the prepared asset

task brazil Updated Sep 10, 2026 2 min read ship-daas-asset.md
Raw file servicenow.com

Ship the prepared asset and capture the shipment details by using the Asset ship task.

Before you begin

Role required: sn_daas_ham.daas_asset_manager and inventory_user

Procedure

  1. Navigate to Workspaces > Hardware Asset Workspace.

  2. Select the DaaS provider view.

  3. Select the Inbound asset orders tab.

  4. Select an inbound asset order number.

  5. Select the Inbound asset order lines tab.

  6. Select an inbound asset order line number.

  7. Select the Asset tasks tab.

  8. Select the asset task number with the Task type as Asset ship task.

  9. On the form, fill in the fields.

Field

Description

Number

Unique number for the Asset ship task.

Asset order line

The inbound asset order line number associated with this task.

Due date

Estimated date of completing this task.

Asset

The asset that is selected in the Asset selection task. For more information, see Select an asset.

Shipping carrier

Organization that's responsible for shipping the assets to your customers. For example, FedEx.

Ship from

The origin location for shipping the assets.

Ship date

The shipment date for delivering the assets to your customers.

Task name

Name of the current task.This field is automatically set to Ship.

State

Status of the Asset ship task.This field is automatically set to Open.

Assignment group

The assignment group for the individual who is responsible for working on the Asset ship task.

Assigned to

The individual responsible for working on the Asset ship task.

Tracking number

Tracking number or reference number of the shipment of the asset.

Ship to

Destination for the asset shipment.

Shipment order

Reference to the shipment record created in the Shipment [sn_itam_common_shipment] table.This field is automatically populated when the Asset ship task is closed.

Short description

Brief description of the task.

Description

Detailed description of the task.

Work notes (Private)

Notes about the task that are visible to all users within your organization.

10. Select **Close Task**.

Result

  • After the Asset ship task is completed and you refresh the list, another task is created displaying a unique asset task number with the task type as Receive task.
  • The State field of the Asset ship task is set to Closed Complete.
  • The Stage field of the Inbound asset order line is set to Receive confirmation.

What to do next

Receive the shipped asset

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