Duplicate software installations in the Software Asset Management application

concept brazil Updated Sep 10, 2026 1 min read deduplicating-software-installations-sam.md
Raw file servicenow.com

Duplicate software installation are created when you discover software installations with the same publisher, product, version, and edition through multiple discovery sources.

A software installation record is created for each software record in the Software Installation [cmdb_sam_sw_install] table.

By default, the Software Asset Management application prioritizes IBM software installations that are discovered through ServiceNow® discovery. Duplicate entries are initially marked as false in the Active column in the Software Installation [cmdb_sam_sw_install] table. When the SAM - Deduplicate Install Table scheduled job runs, records for all IBM software installations that are discovered through ServiceNow® discovery are marked as active, while records for the same software installations that are discovered through an authorized Software Asset Management discovery provider are marked as inactive.

The SAM - Deduplicate Install Table scheduled job ensures that only one software installation record is marked as active and included in reconciliation.

Parent Topic:Software discovery and normalization

Search documentation
Search document titles and file paths on the brazil branch