Publisher overview for SAP in the Software Asset Workspace

reference brazil Updated Sep 10, 2026 4 min read publisher-overview-sap.md
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View license usage information related to SAP in the publisher overview for SAP in the Software Asset Workspace.

From the Software Asset Workspace, access the SAP publisher overview by navigating to License usage > Publishers and then selecting SAP from the list of available software publishers.

Results are updated whenever a new reconciliation result is available.

Note: Compliance results for SAP S/4HANA Cloud, Private Edition appear under the SAP S/4HANA product results. On-premises Named User compliance results appear under the Named User product results. If your organization has both on-premises and Private Cloud SAP systems, the results are shown separately for each deployment.

[Omitted image "publisher-overview-sap.png"] Alt text: SAP publisher overview.

You can view a summary of your license usage information in the Summary section of the SAP publisher overview.

Report

Description

True-up cost

Cost to be compliant based on the average price of rights in your SAP software entitlements.

Potential savings

Potential cost savings for your SAP licenses.

Actual savings

Actual cost savings for your SAP licenses.

Unlicensed entities

Summary of your unlicensed entities.This summary includes the following information:

  • Unlicensed client access: Total number of unlicensed SAP client access records. Select the number to view the complete list of unlicensed SAP client access records.
  • Unlicensed engines: Total number of unlicensed SAP engines. Select the number to view the complete list of unlicensed SAP engines.
  • Unlicensed users: Total number of unlicensed SAP users. Select the number to view the complete list of unlicensed SAP users.

Progress indicators

Summary of your license compliance progress.This summary includes the Removal candidates indicator, which displays the total number of SAP removal candidates. Select the number to view the list of all software removal candidates.

Engines usage reached 90% and above

Total number of SAP engines that have reached 90% usage or higher.

Potential indirect access (user activity)

Total number of SAP users that have indirect access to the SAP system.Users are given a score based on total CPU time, peak count, and steps.

Potential indirect access (transaction activity)

Total number of SAP users with indirect access to the SAP system based on user transaction activity.Users are given a score based on the amount of data received or sent by each connection.

For more details on the license usage information that is provided in the publisher overview, see [License usage publisher fields in workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/software-asset-management/workbench-publisherfields-workspace.md).

Parent Topic:Software Asset Management publisher pack for SAP

Related topics

SAP publisher pack integration architecture

Tables installed with the SAP publisher pack

Set up SAP integration to establish a connection with SAP

Establish an SAP connection using basic authentication

Establish an SAP connection using OAuth 2.0

Create software models for SAP

Create entitlements for SAP

Create a custom SAP named user type

Map a role to a named user type

Create custom SAP price lists

Import custom SAP named user types

Import custom SAP price lists

SAP USMM-based optimization

User transaction activity for named user types

Self-declaring SAP engine license usage

Software Publisher Analytics dashboard for SAP in Software Asset Management classic

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