Reconcile for compliance

task brazil Updated Sep 10, 2026 1 min read recon-for-comp-sg.md

Raw file servicenow.com

Run reconciliation to determine a license compliance position.

Before you begin

Role required: sam_admin

Procedure

Run reconciliation for Microsoft 365.

Interface Action

Core UI Navigate to All > Software Asset > Reconciliation.

Software Asset Workspace Navigate to Software Asset Workspace > Software asset overview.
Select Run Reconciliation.
In the dialog box, select Microsoft in the Publishers field.
Select Continue.
Select Run.

You’re automatically navigated to the Reconciliation Results page.
Monitor the status and progress values to confirm completion.

Refresh the Reconciliation Results page to view the updated values. If the Assigned to value is empty for computers with Microsoft 365 application installs, the reconciliation might not work. For information about validating installation and usage data, see Validate subscription, installation, and usage data.

Interface	Action
Core UI	Navigate to All > Software Asset > Reconciliation.
Software Asset Workspace	Navigate to Software Asset Workspace > Software asset overview.

What to do next

Identify savings opportunities

51 lines · 2.0 KB Wrap lines

---
title: Reconcile for compliance
description: Run reconciliation to determine a license compliance position.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/software-asset-management/recon-for-comp-sg.html
release: brazil
product: Software Asset Management
classification: software-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Microsoft 365 SaaS License Management success guide, Success Guides, Success portal view in Software Asset Workspace, Software Asset Workspace, Exploring Software Asset Management, Software Asset Management, IT Asset Management, Asset Management]
---

# Reconcile for compliance

Run reconciliation to determine a license compliance position.

## Before you begin

Role required: sam\_admin

## Procedure

1. Run reconciliation for Microsoft 365.

|Interface|Action|
|---------|------|
|Core UI|Navigate to **All** &gt; **Software Asset** &gt; **Reconciliation**.|
|Software Asset Workspace|Navigate to **Software Asset Workspace** &gt; **Software asset overview**.|

2. Select **Run Reconciliation**.

3. In the dialog box, select **Microsoft** in the **Publishers** field.

4. Select **Continue**.

5. Select **Run**.

You’re automatically navigated to the Reconciliation Results page.

6. Monitor the status and progress values to confirm completion.

Refresh the Reconciliation Results page to view the updated values. If the **Assigned to** value is empty for computers with Microsoft 365 application installs, the reconciliation might not work. For information about validating installation and usage data, see [Validate subscription, installation, and usage data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/software-asset-management/validate-sub-sg.md).

## What to do next

[Identify savings opportunities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/software-asset-management/identify-sav-opp-sg.md)