Manage lists in Collaborative Work Management

Access predefined lists and your own custom lists of records from any table, without leaving Collaborative Work Management (CWM).

Lists in CWM

Lists is available under the Quick access section in the CWM left navigation, alongside My Work. Open predefined lists or build and save custom lists without navigating to All each time.

[Omitted image "cwm-lists-default-lists.png"] Alt text: Lists under Quick access in CWM.

Key benefits

Lists provide the following benefits:

Access predefined lists of frequently needed Agile and Connected Work records, organized by category.
Build a custom list from any table, such as the Incident table, with the columns and conditions that matter to your team.
Save custom lists for quick access instead of rebuilding the same filter each time.

How it works

Tip: Open the Lists panel using the keyboard shortcut Alt+L.

The Lists panel has two tabs:

Default lists shows predefined lists organized into categories. It is further divided into the CWM and CWM Agile categories.
- CWM includes Boards and Connected work.
- CWM Agile includes Epics, My Epics, Stories, My Stories, Active Sprints, and Closed Sprints lists.
My lists shows the custom lists that you create. This tab is empty until you create your first custom list. For more information, see Create a custom list in My lists.

Selecting any list, predefined or custom, opens its records in the main list view. From there, you can filter, sort, and group the records. Selecting the name of a record opens it in a new tab. You can also create records and edit them using the lists. Share the link for a list with users who have the appropriate permissions to view it.

Create a custom list in My lists
Create a custom list of records from any table in your ServiceNow AI Platform instance to access a saved, filtered view of records from the Lists panel in Collaborative Work Management (CWM).
Add a record to a list in CWM
Use CWM Lists to add a record to the source table of a predefined or custom list, without leaving the CWM workspace.
Edit a record from a list in CWM
Edit a record in a default or custom list without leaving the list view in CWM.
Export a list in CWM
Export the records in a default or custom list in Collaborative Work Management to Excel, CSV, JSON, or PDF, either as a direct download or delivered by email.

Parent Topic:Using Collaborative Work Management

title	Manage lists in Collaborative Work Management
description	Access predefined lists and your own custom lists of records from any table, without leaving Collaborative Work Management \(CWM\).
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/cwm-lists.html
release	brazil
product	Collaborative Work Management
classification	collaborative-work-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	2
keywords	ListsDefault listsMy listsCollaborative Work Management
breadcrumb	UseCollaborative Work ManagementStrategic Portfolio Management