Update a template in CWM

task brazil Updated Sep 10, 2026 1 min read edit-a-template.md
Raw file servicenow.com

Update sharing permissions for a Board template or edit the format of a Doc template using the Template Center in Collaborative Work Management (CWM).

Before you begin

Role required: sn_cwm.cwm_user

You must be the owner of the template to update its details.

About this task

  • Updating Board templates

    You can only modify the sharing permissions, template name, and the description of a Board template. The tasks, column order, sorting, custom columns, or any other preferences within the template can't be updated.

  • Updating Doc templates

    You can modify sharing permissions along with the format, structure, and pages for a Doc template.

Procedure

  1. Navigate to Workspaces > Collaborative Work Management.

  2. Select +Create.

  3. Open the Template Center by selecting Explore templates.

    [Omitted image "cwm-templates-explore.png"] Alt text: Main create menu of CWM.

  4. Locate the template that you want to edit.

    • Filter the available templates by Owner or Type
    • Search for the template using its title or keyword.
  5. From the template card, select the Template actions menu ([Omitted image "cwm-icon-page-actions.png"] Alt text: Template actions icon.) and select View details.

    [Omitted image "cwm-templates-view-details.png"] Alt text: View template details.

  6. Modify the template title, the Share with access, or the description.

    [Omitted image "cwm-templates-edit-board.png"] Alt text: Editing a Board template.

  7. For a Doc template, select Edit to edit the content of the template.

    [Omitted image "cwm-templates-edit-doc-temp.png"] Alt text: Editing a Doc template.

  8. After making your changes, select Done to close the template editor.

    The changes are automatically saved to the template and they are applied to any Docs that you create from this template in the future.

Parent Topic:Templates in CWM for Boards and Docs

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