Generate scrum tasks for a story with ServiceNow Otto

task brazil Updated Sep 10, 2026 2 min read generate-scrum-tasks-for-stories-cwm.md

Use ServiceNow Otto to automatically generate scrum tasks for a story in Collaborative Work Management (CWM) based on the story's description and context, saving time on manual task breakdown.

Before you begin

Role required: sn_cwm_ai.cwm_ai_user

About this task

ServiceNow Otto generates scrum tasks by analyzing the story's description and context. You can generate scrum tasks in two ways: with review, where you evaluate and approve the suggestions before they are added to the story. Without review, suggestions are generated and added to the story immediately using the inline ServiceNow Otto icon from the Board.

Procedure

Navigate to Workspaces > Collaborative Work Management.
From a Space, select a Board.
Open the story you want to generate scrum tasks for.

You can open a story from any board view: List, Gantt, Kanban, or Sprint planning.
On the story form, select the Scrum Tasks tab.
Select Create with ServiceNow Otto.
Review the generated recommendations.

If the suggestions don't match the story, select Refine > Regenerate to produce a new set of recommendations.
Select Insert to add the scrum tasks to the story.

Result

The generated scrum tasks are added to the story and appear in the Scrum Tasks tab. You can edit any of the generated tasks after they're added.

What to do next

Tip:

For a quicker path that skips the review step. Hover your cursor over the story's short description in the List, Gantt, or Sprint planning views to reveal the ServiceNow Otto scrum tasks icon ([Omitted image "cwm-na-icon-scrum-tasks-inline.png"] Alt text:) and select it. The scrum tasks are generated and added to the story immediately without a review step.

To add scrum tasks manually instead, see Add scrum tasks to a story in CWM.

Parent Topic:Scrum tasks for stories in CWM

Related topics

Scrum tasks for stories in CWM

Add scrum tasks to a story in CWM

Keywords scrum tasksServiceNow OttoAI generationCWMstoryagilesprintgenerate

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---
title: Generate scrum tasks for a story with ServiceNow Otto
description: Use ServiceNow Otto to automatically generate scrum tasks for a story in Collaborative Work Management \(CWM\) based on the story's description and context, saving time on manual task breakdown.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/generate-scrum-tasks-for-stories-cwm.html
release: brazil
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [scrum tasks, ServiceNow Otto, AI generation, CWM, story, agile, sprint, generate]
breadcrumb: [Scrum tasks for stories, Agile in CWM, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Generate scrum tasks for a story with ServiceNow Otto

Use ServiceNow Otto to automatically generate scrum tasks for a story in Collaborative Work Management \(CWM\) based on the story's description and context, saving time on manual task breakdown.

## Before you begin

Role required: sn\_cwm\_ai.cwm\_ai\_user

## About this task

## Procedure

1. Navigate to **Workspaces** &gt; **Collaborative Work Management**.

2. From a Space, select a Board.

3. Open the story you want to generate scrum tasks for.

You can open a story from any board view: List, Gantt, Kanban, or Sprint planning.

4. On the story form, select the **Scrum Tasks** tab.

5. Select **Create with ServiceNow Otto**.

6. Review the generated recommendations.

If the suggestions don't match the story, select **Refine** &gt; **Regenerate** to produce a new set of recommendations.

7. Select **Insert** to add the scrum tasks to the story.

## Result

The generated scrum tasks are added to the story and appear in the **Scrum Tasks** tab. You can edit any of the generated tasks after they're added.

## What to do next

**Tip:**

For a quicker path that skips the review step. Hover your cursor over the story's short description in the List, Gantt, or Sprint planning views to reveal the ServiceNow Otto scrum tasks icon \(\[Omitted image "cwm-na-icon-scrum-tasks-inline.png"\] Alt text:\) and select it. The scrum tasks are generated and added to the story immediately without a review step.

To add scrum tasks manually instead, see [Add scrum tasks to a story in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/add-scrum-tasks-to-a-story-cwm.md).

**Parent Topic:**[Scrum tasks for stories in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/managing-scrum-tasks-for-stories-cwm.md)

**Related topics**

[Scrum tasks for stories in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/managing-scrum-tasks-for-stories-cwm.md)

[Add scrum tasks to a story in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/add-scrum-tasks-to-a-story-cwm.md)