Manage connected work item types in CWM

---
title: Manage connected work item types in CWM
description: Enable, disable, refresh data, or remove the connected work item types on your CWM Board to keep the work items up to date based on changing requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/manage-connected-work-item-types-in-cwm.html
release: brazil
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Connect work, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Manage connected work item types in CWM

Enable, disable, refresh data, or remove the connected work item types on your CWM Board to keep the work items up to date based on changing requirements.

## Before you begin

Role required: sn\_cwm.cwm\_user

## Procedure

1.  Navigate to **Workspaces** > **Collaborative Work Management**.

2.  From a Space, select the Board that you want to manage the connected work item types for.

3.  From the Board header, select **Connected work**.

    \[Omitted image "cwm-connected-work-header.png"\] Alt text: Connect work option in the CWM Board header.

4.  From the Manage connected work modal, disable or enable any existing work item type.

    \[Omitted image "cwm-connected-work-disable-enable.gif"\] Alt text: Enable or disable any connected work item type for a CWM Board.

5.  Update the filter conditions for a work item type by selecting **Edit** from the More actions menu \(\[Omitted image "cwm-icon-page-actions.png"\] Alt text: More actions icon.\).

    For more information, see [Update filter conditions for connected work in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/update-conditions-for-connected-work-in-cwm.md).

    Items that no longer meet the conditions aren't removed from the Board automatically. You can remove them manually.

6.  Select **Refresh data** from the More actions menu \(\[Omitted image "cwm-icon-page-actions.png"\] Alt text: More actions icon.\) to fetch any latest records for the work item type that you defined.

    \[Omitted image "cwm-connected-work-more-options.png"\] Alt text: Choose to edit, refresh data, or remove a connected work item type configuration for a CWM Board.

7.  If the work item type is no longer necessary, you can remove it from the board.

    1.  From the More actions menu \(\[Omitted image "cwm-icon-page-actions.png"\] Alt text: More actions icon.\) of a work item type configuration, select **Delete**.

    2.  From the Delete configuration modal, select **Confirm**.

8.  After you have done all the required changes, select **Save**.


## Result

The Board is refreshed to load the work items based on your changes.

**Parent Topic:**[Connected work in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/unified-boards-for-connected-work-in-cwm.md)