Refine content of a Doc page in Collaborative Work Management \(CWM\)

task brazil Updated Sep 10, 2026 1 min read summarize-doc-now-assist-cwm.md

Gain insights into the page content by summarizing it or improve content quality by refining it in CWM Docs.

Before you begin

Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

Role required: sn_cwm_ai.cwm_ai_user

Procedure

Navigate to Workspaces > Collaborative Work Management.
From the Spaces menu, navigate to the Space where your Doc is located and open it.

[Omitted image "cwm-spaces-navigation-doc.png"] Alt text: Spaces menu in CWM.
From your Doc, open the page you want to summarize or refine.
Choose to summarize the selected text on the page or the whole page.
- To refine the selected text:
  1. Select a single block or multiple blocks of content on the page.
  2. Select ServiceNow Otto and choose an option.
    - Summarize to summarize the selected text.
    - Elaborate to lengthen the selected text based on the existing context.
    - Shorten to make the selected text concise. [Omitted image "eap-now-assist-selected-content.png"] Alt text: Summarize, elaborate, or shorten the selected text
Tip: If there’s more content to summarize, you can remove some text and retry.

ServiceNow Otto analyzes the text and generates an output in a separate pop-up.
Based on the output generated, you can further refine the result.
Copy the generated output by selecting the copy to clipboard icon ([Omitted image "icon-copy-spm.png"] Alt text:) to use it for purposes such as sending an email, saving to notes, and others.

Important: Because the output is AI-generated, review it to ensure accuracy.

Parent Topic:Collaborative documentation using CWM

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---
title: Refine content of a Doc page in Collaborative Work Management \(CWM\)
description: Gain insights into the page content by summarizing it or improve content quality by refining it in CWM Docs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/summarize-doc-now-assist-cwm.html
release: brazil
product: Collaborative Work Management
classification: collaborative-work-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaborate with Docs, Use, Collaborative Work Management, Strategic Portfolio Management]
---

# Refine content of a Doc page in Collaborative Work Management \(CWM\)

Gain insights into the page content by summarizing it or improve content quality by refining it in CWM Docs.

## Before you begin

[Create a Doc in CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/create-a-doc-in-cwm.md).

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: sn\_cwm\_ai.cwm\_ai\_user

## Procedure

1. Navigate to **Workspaces** &gt; **Collaborative Work Management**.

2. From the Spaces menu, navigate to the Space where your Doc is located and open it.

\[Omitted image "cwm-spaces-navigation-doc.png"\] Alt text: Spaces menu in CWM.

3. From your Doc, open the page you want to summarize or refine.

4. Choose to summarize the selected text on the page or the whole page.

- To refine the selected text:
1. Select a single block or multiple blocks of content on the page.
2. Select **ServiceNow Otto** and choose an option.

- **Summarize** to summarize the selected text.
- **Elaborate** to lengthen the selected text based on the existing context.
- **Shorten** to make the selected text concise.
\[Omitted image "eap-now-assist-selected-content.png"\] Alt text: Summarize, elaborate, or shorten the selected text

**Tip:** If there’s more content to summarize, you can remove some text and retry.

ServiceNow Otto analyzes the text and generates an output in a separate pop-up.

5. Based on the output generated, you can further refine the result.

6. Copy the generated output by selecting the copy to clipboard icon \(\[Omitted image "icon-copy-spm.png"\] Alt text:\) to use it for purposes such as sending an email, saving to notes, and others.

**Important:** Because the output is AI-generated, review it to ensure accuracy.

**Parent Topic:**[Collaborative documentation using CWM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/collaborative-work-management/cwm-docs.md)