Change the type of a target

task brazil Updated Oct 6, 2026 2 min read change-target-type-gf.md
Raw file servicenow.com

Change the type of an existing target when the way that you measure the target changes, for example, from Maximize to Maintain above. Depending on the old and new types, the change can clear the actual value and progress of the target.

Before you begin

Role required: sn_gf.goal_user or sn_gf.goal_admin

You must be the owner or a contributor of the goal that the target belongs to.

About this task

You can change the Type field of a target at any time, including after actual values are recorded. What happens to the existing values depends on the old and new types:

Change Effect on the target
From one Maintain type to another, for example, from Maintain above to Maintain constant The actual values are kept, and progress is recalculated for the new type.
Between Maximize, Minimize, and a Maintain type The actual value and progress of the target are cleared. If the target has target breakdowns, they are regenerated with planned targets for the new type and no actual values.
To or from Milestone The Unit of measure field changes to match the new type: a qualitative unit of measure for Milestone, and a quantitative unit of measure for the other types. When you change to Milestone, any target breakdowns are deleted.

When the change clears or resets values, a confirmation message appears before the change is applied. If you rely on the existing actual values, record them before you continue.

Procedure

  1. Navigate to Enterprise Goal Management > Targets.

  2. Open the target that you want to change.

  3. In the Type field, select the new type.

    For information on choosing a type, see Target types and achievement strategies.

  4. If a confirmation message appears, select OK to apply the new type.

    To keep the previous type, select Cancel. The Type field returns to its previous value, and the target is not changed.

  5. Select Update.

Result

The target uses the new type to calculate progress. If the target has target breakdowns and the new type is a Maintain type, the planned target of every target breakdown is set to the final target value.

What to do next

If the actual value was cleared, enter the actual values again. For more information, see Update the progress of the target or Update the actual value of a target breakdown.

Keywords target typechange target typeMaintain aboveMaintain belowMaintain constant
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