Configure email for feedback submission

task brazil Updated Sep 10, 2026 1 min read configure-outlook-email-for-feedback.md

Configure email settings in your instance and send an email to this id to create feedback.

Before you begin

Role required: admin

About this task

Configure email settings in your instance use it to send an email directly. With the sn_apw_advanced.feedback.idea_feedback_queue_address system property, you can configure email settings within your instance and submit feedback directly from your email account.

Procedure

Navigate to your instance.
Navigate to All > System Properties > Email Properties.
Update the email properties.
1. Set Email sending enabled & Email receiving enabled to Yes.
2. Set Automatically create users for incoming emails from trusted domains to Yes.
  
  The default value for this field is No. You can select Yes to automatically create a user in the user table.
3. Select Save.
Update the system properties list.
1. Navigate to All > System properties > All properties and search for sn_apw_advanced.feedback.idea_feedback_queue_address property.
2. Open the sn_apw_advanced.feedback.idea_feedback_queue_address property and enter your instance email id in the Value field.
  
  Any configured email account can be used.
Select an existing email to forward as feedback or create feedback.
Select Send.

Parent Topic:Configuring Feedback application in Strategic Planning

58 lines · 2.2 KB Wrap lines

---
title: Configure email for feedback submission
description: Configure email settings in your instance and send an email to this id to create feedback.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-business-management/product-feedback/configure-outlook-email-for-feedback.html
release: brazil
product: Product Feedback
classification: product-feedback
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Feedback in Strategic Planning, Strategic Planning, Strategic Portfolio Management]
---

# Configure email for feedback submission

Configure email settings in your instance and send an email to this id to create feedback.

## Before you begin

Role required: admin

## About this task

Configure email settings in your instance use it to send an email directly. With the **sn\_apw\_advanced.feedback.idea\_feedback\_queue\_address** system property, you can configure email settings within your instance and submit feedback directly from your email account.

## Procedure

1. Navigate to your instance.

2. Navigate to **All** &gt; **System Properties** &gt; **Email Properties**.

3. Update the email properties.

1. Set **Email sending enabled &amp; Email receiving enabled** to **Yes**.

2. Set **Automatically create users for incoming emails from trusted domains** to **Yes**.

The default value for this field is **No**. You can select **Yes** to automatically create a user in the user table.

3. Select **Save**.

4. Update the system properties list.

1. Navigate to **All** &gt; **System properties** &gt; **All properties** and search for **sn\_apw\_advanced.feedback.idea\_feedback\_queue\_address** property.

2. Open the **sn\_apw\_advanced.feedback.idea\_feedback\_queue\_address** property and enter your instance email id in the **Value** field.

Any configured email account can be used.

5. Select an existing email to forward as feedback or create feedback.

6. Select **Send**.

**Parent Topic:**[Configuring Feedback application in Strategic Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/product-feedback/configuring-product-feedback-in-sp.md)