Configure the default AI status report template

task brazil Updated Nov 6, 2026 1 min read config-default-ai-status-report-template.md
Raw file servicenow.com

Configure which template ServiceNow Otto should use by default when it generates an AI status report.

Before you begin

Role required: admin

About this task

ServiceNow Otto generates AI status reports using a default template. You can change the default template using a system property.

Procedure

  1. Navigate to All and type in sys_properties.list in the filter box.

  2. Open the sn_pw.ai_project_status_report_default_templateId property.

  3. In the Value field, enter the sys_id of the template that you want to use as the default.

  4. Select Update.

Result

The next AI status report that generates uses the specified template as the default.

Note: If you don't set this property, ServiceNow Otto uses the out-of-box default template.

Parent Topic:Configuring Project Workspace

Search documentation
Search document titles and file paths on the brazil branch