View unassigned tasks using Resource Management Workspace

task brazil Updated Sep 10, 2026 1 min read view-unassigned-work-rmw.md

Filter unassigned tasks to view custom requests to match with your organization's priorities and planning, and assign them to resources.

Before you begin

Create resource assignments, or migrate your existing resource plans from Classic to Next Experience. For more information, see Create resource assignments using Resource Management Workspace,Create resource assignments using Project Workspace, or Migrate resource plans to resource assignments.
Role required: resource_user, resource_manager

Procedure

Navigate to Workspaces > Resource Management Workspace
Select the Resource cards icon ([Omitted image "rmw-resource-cards-L1-icon.png"] Alt text: Resource cards icon.) from the menu and open a resource card.
Enable the Unassigned tasks toggle ([Omitted image "rmw-unassigned-tasks-toggle.png"] Alt text: Unassigned tasks toggle.) to view the unassigned work requests in the lower tray.

Project Managers create resource requests based on the primary attributes (Group, Skill, or Role).
In the bottom tray, select Filter ([Omitted image "filter-icon.png"] Alt text: Funnel symbol indicating the filter option.) to filter the unassigned work and get a custom view of what you want to see.

You can use the attributes such as resource groups, teams, roles, skills, projects, time frame, and so on, to work with advanced filters.

Tip: Use the condition builder to build a filter and work on priority requests.

Example: This is a condition to filter the unassigned work requests created for a specific user.

[Omitted image "rmw-unassigned-work-filter-condition.png"] Alt text: Filter condition to view the unassigned work for a specific resource.
Select Filter.

The unassigned work matching the filter condition is displayed in the Unassigned tasks tray.

[Omitted image "rmw-rsrc-portfolio-view.png"] Alt text: Resource board view with assigned tasks in the top tray and unassigned tasks in the bottom tray.

Parent Topic:Using Resource Management Workspace

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---
title: View unassigned tasks using Resource Management Workspace
description: Filter unassigned tasks to view custom requests to match with your organization's priorities and planning, and assign them to resources.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-business-management/resource-management/view-unassigned-work-rmw.html
release: brazil
product: Resource Management
classification: resource-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Resource Management Workspace, Use, Resource Management Workspace, Project Portfolio Management, Strategic Portfolio Management]
---

# View unassigned tasks using Resource Management Workspace

Filter unassigned tasks to view custom requests to match with your organization's priorities and planning, and assign them to resources.

## Before you begin

- Create resource assignments, or migrate your existing resource plans from Classic to Next Experience. For more information, see [Create resource assignments using Resource Management Workspace,](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/resource-management/create-ra-rmw.md)[Create resource assignments using Project Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/resource-management/create-ra-pws-rmw.md), or [Migrate resource plans to resource assignments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/resource-management/rsrc-plans-rsrc-asgmnts.md).
- Role required: resource\_user, resource\_manager

## Procedure

1. Navigate to **Workspaces** &gt; **Resource Management Workspace**

2. Select the Resource cards icon \(\[Omitted image "rmw-resource-cards-L1-icon.png"\] Alt text: Resource cards icon.\) from the menu and open a resource card.

3. Enable the Unassigned tasks toggle \(\[Omitted image "rmw-unassigned-tasks-toggle.png"\] Alt text: Unassigned tasks toggle.\) to view the unassigned work requests in the lower tray.

Project Managers create resource requests based on the primary attributes \(Group, Skill, or Role\).

4. In the bottom tray, select **Filter** \(\[Omitted image "filter-icon.png"\] Alt text: Funnel symbol indicating the filter option.\) to filter the unassigned work and get a custom view of what you want to see.

You can use the attributes such as resource groups, teams, roles, skills, projects, time frame, and so on, to work with advanced filters.

**Tip:** Use the condition builder to build a filter and work on priority requests.

Example: This is a condition to filter the unassigned work requests created for a specific user.

\[Omitted image "rmw-unassigned-work-filter-condition.png"\] Alt text: Filter condition to view the unassigned work for a specific resource.

5. Select **Filter**.

The unassigned work matching the filter condition is displayed in the Unassigned tasks tray.

\[Omitted image "rmw-rsrc-portfolio-view.png"\] Alt text: Resource board view with assigned tasks in the top tray and unassigned tasks in the bottom tray.

**Parent Topic:**[Using Resource Management Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-business-management/resource-management/using-rmw.md)