Connect SPW to Jira

task brazil Updated Sep 10, 2026 1 min read connect-spw-to-jira.md
Raw file servicenow.com

Connect Strategic Planning Workspace to Jira to enable the integration between the applications.

Before you begin

Role required: sn_jira_int.user

Procedure

  1. Navigate to All > Strategic Planning > Jira Integration > Jira Instances.

  2. Select your Jira instance.

  3. Click Get Webhook Callback URL.

  4. Set up a webhook using this URL in Jira Administration.

    This action is done outside your ServiceNow instance.

    Registering a webhook via the Jira administration console

  5. On the Jira instance form, select Connect.

Result

If the connection is successful, the State field on your Jira instance record shows Connected. A webhook is now registered in Jira to receive update events.

What to do next

Import Jira projects to SPW.

Search documentation
Search document titles and file paths on the brazil branch