Check Zscaler monitoring

task brazil Updated Sep 10, 2026 1 min read zscaler-check-monitoring.md

Check the monitoring status of your Zscaler app, to verify that it is running properly.

Before you begin

Role required: agent_client_collector_admin

About this task

If the monitoring app is down, the Zscaler tunnel status is either 51(SERVICE-DOWN-ERROR) or 56(SYSTEM_SOCKETS_EXHAUSTED_ERROR). When that happens, a remediation check runs, which shuts down and then starts the Zscaler app.

By default, the Zscaler monitoring check (zscaler-monitoring-check) runs automatically every 30 minutes. If you are experiencing problems with your Zscaler app, you may want to run the check more often or immediately. For details, see Customize the Zscaler monitoring check.

Procedure

Navigate to All > Remediate Zscaler VPN > Monitoring Status.

The Application Monitoring Status page appears.

[Omitted image "zscaler-app-monitoring-status.png"] Alt text: Application monitoring status page
- If the Zscaler app is running properly, the Application Status column displays the Up value.
- If the Zscaler app is not running properly, the Application Status column displays the Down value.
If the Application Status column displays the Down value, the remediation check (zscaler-remediation-check) runs.
- For details on customizing the amount of time after which the system verifes the Zscaler status, see Customize the Zscaler remediation wait time.
- For details on monitoring Zscaler remediation checks, see Check Zscaler remediation.

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---
title: Check Zscaler monitoring
description: Check the monitoring status of your Zscaler app, to verify that it is running properly.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/agent-client-collector/zscaler-check-monitoring.html
release: brazil
product: Agent Client Collector
classification: agent-client-collector
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Perform Zscaler remediation, ACC deployment - endpoints, Configuring Agent Client Collector, Agent Client Collector, IT Operations Management]
---

# Check Zscaler monitoring

Check the monitoring status of your Zscaler app, to verify that it is running properly.

## Before you begin

Role required: agent\_client\_collector\_admin

## About this task

If the monitoring app is down, the Zscaler tunnel status is either **51\(SERVICE-DOWN-ERROR\)** or **56\(SYSTEM\_SOCKETS\_EXHAUSTED\_ERROR\)**. When that happens, a remediation check runs, which shuts down and then starts the Zscaler app.

By default, the Zscaler monitoring check \(**zscaler-monitoring-check**\) runs automatically every 30 minutes. If you are experiencing problems with your Zscaler app, you may want to run the check more often or immediately. For details, see [Customize the Zscaler monitoring check](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/agent-client-collector/zscaler-customize-monitoring.md).

## Procedure

1. Navigate to **All** &gt; **Remediate Zscaler VPN** &gt; **Monitoring Status**.

The **Application Monitoring Status** page appears.

\[Omitted image "zscaler-app-monitoring-status.png"\] Alt text: Application monitoring status page

- If the Zscaler app is running properly, the **Application Status** column displays the **Up** value.
- If the Zscaler app is not running properly, the **Application Status** column displays the **Down** value.
2. If the **Application Status** column displays the **Down** value, the remediation check \(**zscaler-remediation-check**\) runs.

- For details on customizing the amount of time after which the system verifes the Zscaler status, see [Customize the Zscaler remediation wait time](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/agent-client-collector/customize-remediation-wait-time.md).
- For details on monitoring Zscaler remediation checks, see [Check Zscaler remediation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/agent-client-collector/zscaler-check-remediation.md).