Automation opportunity details page
reference brazil Updated Sep 10, 2026 2 min read automation-opportunity-details-page.md
The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity (AO). The page also indicates whether an AO is active or archived.
Page overview
The details page for an automation opportunity is divided into three panels:
- Resolution steps — displays AI-generated steps for resolving the incidents grouped in the AO. Steps carry a Generated by AI label and a generation timestamp. You can regenerate steps or revert to the original AI-generated version.
- Compose — use this panel to add comments visible to all users.
- Action Insights — displays contextual information about the AO, including its relationship to other AOs and any reanalysis alerts.
AO details fields
The following fields appear in the AO header.
| Field | Description |
|---|---|
| Number | Unique identifier for the AO (for example, AOPP0000107). |
| Group type | The type of records grouped in the AO (for example, Incident). |
| Record count | The number of records associated with the AO. |
| Potential cost savings | The estimated monthly cost savings if the AO is actioned. |
| Potential time savings | The estimated monthly time savings if the AO is actioned. |
| Automation priority | The priority level assigned to the AO (for example, Critical or High). |
| Status | The current state of resolution step generation. |
Resolution steps panel
The Resolution steps panel displays AI-generated steps to help resolve incidents in the AO. The panel includes the date and time the steps were generated.
The following actions are available on an active AO:
- Regenerate — generates a fresh set of resolution steps based on the latest record data.
- Revert to AI generated steps — restores the original AI-generated steps if you have manually edited them.
Warning: The generation of resolution steps involves processing your data through third-party providers, which routes traffic to a datacenter outside your region.
Resolution steps on an archived AO are read-only. The Regenerate and Revert to AI generated steps actions are not available on archived AOs.
Action Insights panel
The Action Insights panel displays contextual cards based on the state of the AO.
| Card | Description |
|---|---|
| Archived AO | Appears on an archived AO that has no successor, or on an archived AO whose artifacts have been reassigned to a new AO. When a successor exists, links to the new active AO and includes the AO number and the timestamp of the reassignment. |
| New AO | Appears on a new AO that includes artifacts from an archived AO. Links to the archived AO and includes the AO number and the timestamp of the reassignment. |
| KB created | Appears when a knowledge base article has been created for the AO. Links to the KB article. |
| Problem created | Appears when a problem record has been created for the AO. Links to the problem record. |
| Record reanalysis status | Appears when the records associated with the AO have changed since the resolution steps were generated. Prompts you to regenerate the steps to reflect the latest data. |
Banner messages
Banner messages appear at the top of the details page to indicate the AO's relationship to other AOs.
| Message | When it appears |
|---|---|
| "This automation opportunity is archived." | Appears on an archived AO that has no successor AO yet. |
| "This automation opportunity is archived. Its artifacts were reassigned to: [AO link]" | Appears on an archived AO whose artifacts have been reassigned to a new active AO. The link navigates to the new AO. |
| "This automation opportunity includes artifacts from the archived AO: [AO link]" | Appears on a new AO that includes artifacts from an archived AO. The link navigates to the archived AO. |
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--- title: Automation opportunity details page description: The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity \(AO\). The page also indicates whether an AO is active or archived. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-details-page.html release: brazil product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\) classification: aiops-leap-learning-enhanced-automation-playbooks topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Reference, Learning Enhanced Automation Platform \(LEAP\), ITOM Visibility, IT Operations Management] --- # Automation opportunity details page The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity \(AO\). The page also indicates whether an AO is active or archived. ## Page overview The details page for an automation opportunity is divided into three panels: - **Resolution steps** — displays AI-generated steps for resolving the incidents grouped in the AO. Steps carry a **Generated by AI** label and a generation timestamp. You can regenerate steps or revert to the original AI-generated version. - **Compose** — use this panel to add comments visible to all users. - **Action Insights** — displays contextual information about the AO, including its relationship to other AOs and any reanalysis alerts. ## AO details fields The following fields appear in the AO header. |Field|Description| |-----|-----------| |**Number**|Unique identifier for the AO \(for example, AOPP0000107\).| |**Group type**|The type of records grouped in the AO \(for example, Incident\).| |**Record count**|The number of records associated with the AO.| |**Potential cost savings**|The estimated monthly cost savings if the AO is actioned.| |**Potential time savings**|The estimated monthly time savings if the AO is actioned.| |**Automation priority**|The priority level assigned to the AO \(for example, Critical or High\).| |**Status**|The current state of resolution step generation.| ## Resolution steps panel The **Resolution steps** panel displays AI-generated steps to help resolve incidents in the AO. The panel includes the date and time the steps were generated. The following actions are available on an active AO: - **Regenerate** — generates a fresh set of resolution steps based on the latest record data. - **Revert to AI generated steps** — restores the original AI-generated steps if you have manually edited them. **Warning:** The generation of resolution steps involves processing your data through third-party providers, which routes traffic to a datacenter outside your region. Resolution steps on an archived AO are read-only. The **Regenerate** and **Revert to AI generated steps** actions are not available on archived AOs. ## Action Insights panel The **Action Insights** panel displays contextual cards based on the state of the AO. |Card|Description| |----|-----------| |**Archived AO**|Appears on an archived AO that has no successor, or on an archived AO whose artifacts have been reassigned to a new AO. When a successor exists, links to the new active AO and includes the AO number and the timestamp of the reassignment.| |**New AO**|Appears on a new AO that includes artifacts from an archived AO. Links to the archived AO and includes the AO number and the timestamp of the reassignment.| |**KB created**|Appears when a knowledge base article has been created for the AO. Links to the KB article.| |**Problem created**|Appears when a problem record has been created for the AO. Links to the problem record.| |**Record reanalysis status**|Appears when the records associated with the AO have changed since the resolution steps were generated. Prompts you to regenerate the steps to reflect the latest data.| ## Banner messages Banner messages appear at the top of the details page to indicate the AO's relationship to other AOs. |Message|When it appears| |-------|---------------| |"This automation opportunity is archived."|Appears on an archived AO that has no successor AO yet.| |"This automation opportunity is archived. Its artifacts were reassigned to: \[AO link\]"|Appears on an archived AO whose artifacts have been reassigned to a new active AO. The link navigates to the new AO.| |"This automation opportunity includes artifacts from the archived AO: \[AO link\]"|Appears on a new AO that includes artifacts from an archived AO. The link navigates to the archived AO.|
| title | Automation opportunity details page |
| description | The automation opportunity details page displays resolution steps, activity, and action insights for a selected automation opportunity \(AO\). The page also indicates whether an AO is active or archived. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/automation-opportunity-details-page.html |
| release | brazil |
| product | AIOps LEAP \(Learning-Enhanced Automation Playbooks\) |
| classification | aiops-leap-learning-enhanced-automation-playbooks |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | ReferenceLearning Enhanced Automation Platform \(LEAP\)ITOM VisibilityIT Operations Management |