Review problem record metrics

---
title: Review problem record metrics
description: Use the Problems tab on the LEAP value dashboard to review the volume of problem records that LEAP created and identify which automation opportunities are driving root cause investigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/aiops-leap-learning-enhanced-automation-playbooks/review-problem-record-metrics.html
release: brazil
product: AIOps LEAP \(Learning-Enhanced Automation Playbooks\)
classification: aiops-leap-learning-enhanced-automation-playbooks
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [problem records, LEAP dashboard, problem record metrics, root cause investigation, AI-generated problems]
breadcrumb: [Monitor dashboard, Use, Learning Enhanced Automation Platform \(LEAP\), ITOM Visibility, IT Operations Management]
---

# Review problem record metrics

Use the **Problems** tab on the LEAP value dashboard to review the volume of problem records that LEAP created and identify which automation opportunities are driving root cause investigation.

## Before you begin

Role required: LEAP admin

## About this task

The **Problems** tab shows problem record creation trends and which automation opportunities are generating the most root cause investigation. Use the **Time Period** list to filter all metrics by a date range. The default is **Last 6 months**.

## Procedure

1.  Open the LEAP value dashboard and select the **Problems** tab.

    The **Problem records overview** section opens.

2.  Review the **Problem records created – monthly trend** chart.

    The bar chart shows the number of problem records that LEAP created each month over the selected time period.

3.  Review the **Problem records created by source** donut chart.

    The chart shows the proportion of problem records created by the LEAP AI agent compared to those created manually.

4.  Review the **Top 10 opportunities that generated Problem records** table.

    The table lists automation opportunities that produced problem records, with a link to each problem record in the **Problem** column. Select the automation opportunity number to open its detail page.


## Result

You can see the volume of AI-generated versus manually created problem records and identify which automation opportunities are driving root cause investigation.