Bulk monitor import issues

reference brazil Updated Sep 10, 2026 1 min read bulk-monitor-import-issues.md

Learn to fix issues that might occur when you create monitors in bulk.

Common bulk monitor import issues

Issue	Cause	Solution
cmdb_ci is required	Missing HTTP endpoint	Create endpoint in CMDB first
Location not found	Invalid location sys_id	Verify location exists
Authentication failed	Invalid credentials	Check username/password
Job stuck in "pending"	Event queue backed up	Wait or contact admin
Timeout errors	Large payload, slow processing	Increase timeout, reduce batch size

Parent Topic:Troubleshoot synthetic monitors

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---
title: Bulk monitor import issues
description: Learn to fix issues that might occur when you create monitors in bulk.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/bulk-monitor-import-issues.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Troubleshoot, Reference, Synthetic monitoring, ITOM AIOps, IT Operations Management]
---

# Bulk monitor import issues

Learn to fix issues that might occur when you create monitors in bulk.

## Common bulk monitor import issues

|Issue|Cause|Solution|
|-----|-----|--------|
|cmdb\_ci is required|Missing HTTP endpoint|Create endpoint in CMDB first|
|Location not found|Invalid location sys\_id|Verify location exists|
|Authentication failed|Invalid credentials|Check username/password|
|Job stuck in "pending"|Event queue backed up|Wait or contact admin|
|Timeout errors|Large payload, slow processing|Increase timeout, reduce batch size|

**Parent Topic:**[Troubleshoot synthetic monitors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/troubleshoot-synthetic-monitors.md)