Track an incident

task brazil Updated Sep 10, 2026 1 min read cloudmgt-track-incident.md

Before an incident is resolved and closed, you can view the state of the incident.

Before you begin

Role required: sn_cmp.cloud_service_user

Procedure

View the Incidents page using either of the following methods:
- On the Activities page, click Track > Incidents.
- On the Stack Details page, click the Incidents tab in the Activities section. The Activities section lists all submitted incidents for the stack.
In the Incidents list, click an entry to view details.

Number	Unique auto-generated number.
Category	Cloud Provisioning and Governance.
Subcategory	Performance Issue: issue is associated with operation performance. Request: request for a change.
Short description	Text that the submitter of the incident entered.
Configuration item	CI of the resource for the incident.
Impact	Urgency, rated as follows: 1 - High 2 - Medium 3 - Low
State	New: recently created incident. Closed: user in the Assigned to field responded to or solved the issue and marked the incident as closed. Canceled: the 'Assigned to' user reviewed the issue, did not take action, and canceled the incident.
Assigned to	The user who must respond to the incident.

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---
title: Track an incident
description: Before an incident is resolved and closed, you can view the state of the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/cloud-configuration-governance/cloudmgt-track-incident.html
release: brazil
product: Cloud Configuration Governance
classification: cloud-configuration-governance
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using the Activities page, Cloud User Portal, Cloud Provisioning and Governance, ITOM Cloud Accelerate, IT Operations Management]
---

# Track an incident

Before an incident is resolved and closed, you can view the state of the incident.

## Before you begin

Role required: sn\_cmp.cloud\_service\_user

## Procedure

1.  View the Incidents page using either of the following methods:

    -   On the **Activities** page, click **Track** &gt; **Incidents**.
    -   On the **Stack Details** page, click the **Incidents** tab in the **Activities** section.
    The **Activities** section lists all submitted incidents for the stack.

2.  In the **Incidents** list, click an entry to view details.

<table id="table_mzm_yz3_mz"><tbody><tr><td>

Number

</td><td>

Unique auto-generated number.

</td></tr><tr><td>

Category

</td><td>

Cloud Provisioning and Governance.

</td></tr><tr><td>

Subcategory

</td><td>

-   Performance Issue: issue is associated with operation performance.
-   Request: request for a change.


</td></tr><tr><td>

Short description

</td><td>

Text that the submitter of the incident entered.

</td></tr><tr><td>

Configuration item

</td><td>

CI of the resource for the incident.

</td></tr><tr><td>

Impact

</td><td>

-   Urgency, rated as follows:
-   **1 - High**
-   **2 - Medium**
-   **3 - Low**


</td></tr><tr><td>

State

</td><td>

-   **New**: recently created incident.
-   **Closed**: user in the **Assigned to** field responded to or solved the issue and marked the incident as closed.
-   **Canceled**: the 'Assigned to' user reviewed the issue, did not take action, and canceled the incident.


</td></tr><tr><td>

Assigned to

</td><td>

The user who must respond to the incident.

</td></tr></tbody>
</table>