Configuring synthetic monitoring
Plan and configure your implementation of synthetic monitoring.
Configuration overview
-
Install synthetic monitoring
You can install the synthetic monitoring application (com.snc.uib.sow_synthetics) with the admin role. -
Create synthetic monitoring locations
Create a synthetic monitoring location to run a synthetic monitor. If you plan to run monitors from a ServiceNow hosted location, you can skip this procedure. -
Create and edit a synthetic monitor
Create or edit a synthetic monitor to test the availability and performance of your HTTP endpoints before your users discover issues. -
Create synthetic monitors from incidents
Create synthetic monitors from incidents to proactively track endpoint failures and reduce repeat occurrences. -
Create a synthetic monitor for a discovered API
Create a synthetic monitor to test the availability of APIs discovered through API Insights. -
Manage synthetic monitors
Edit or delete synthetic monitors after creating them. -
Enable ECC queue cleanup for synthetic monitoring
Grant the ECC Queue auto-purge job permission to remove old synthetic monitoring messages from the ECC queue.
Parent Topic:ITOM AIOps
--- title: Configuring synthetic monitoring description: Plan and configure your implementation of synthetic monitoring. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/configuring-synthetic-monitoring.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Synthetic monitoring, ITOM AIOps, IT Operations Management] --- # Configuring synthetic monitoring Plan and configure your implementation of synthetic monitoring. ## Configuration overview - [Install synthetic monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/install-synthetic-monitoring.md) - [Create synthetic monitoring locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitoring-locations.md) - [Create and edit a synthetic monitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitor.md) - [Create synthetic monitors from incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitors-from-incidents.md) - [Create a synthetic monitor for a discovered API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitor-for-discovered-api.md) - [Manage synthetic monitors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/manage-synthetic-monitors.md) - **[Install synthetic monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/install-synthetic-monitoring.md)** You can install the synthetic monitoring application \(`com.snc.uib.sow_synthetics`\) with the admin role. - **[Create synthetic monitoring locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitoring-locations.md)** Create a synthetic monitoring location to run a synthetic monitor. If you plan to run monitors from a ServiceNow hosted location, you can skip this procedure. - **[Create and edit a synthetic monitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitor.md)** Create or edit a synthetic monitor to test the availability and performance of your HTTP endpoints before your users discover issues. - **[Create synthetic monitors from incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitors-from-incidents.md)** Create synthetic monitors from incidents to proactively track endpoint failures and reduce repeat occurrences. - **[Create a synthetic monitor for a discovered API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/create-synthetic-monitor-for-discovered-api.md)** Create a synthetic monitor to test the availability of APIs discovered through API Insights. - **[Manage synthetic monitors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/manage-synthetic-monitors.md)** Edit or delete synthetic monitors after creating them. - **[Enable ECC queue cleanup for synthetic monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/enable-ecc-queue-cleanup.md)** Grant the ECC Queue auto-purge job permission to remove old synthetic monitoring messages from the ECC queue. **Parent Topic:**[ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/itom-health-landing-page.md)
| title | Configuring synthetic monitoring |
| description | Plan and configure your implementation of synthetic monitoring. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/configuring-synthetic-monitoring.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Synthetic monitoringITOM AIOpsIT Operations Management |