Triggering remedial actions from flows

concept brazil Updated Oct 23, 2026 1 min read Trigger-ra-flow.md

You can trigger DEX remedial actions from a flow in Workflow Studio to remediate issues on a device.

When to use a flow

Workflow Studio is a ServiceNow interface for building flows, subflows, and actions. Create a flow in Workflow Studio to run a remedial action as a process step. Run it after an approval, when a requested item is fulfilled, or on a schedule.

How it works

Your flow calls the Execute remedial action subflow, which is included with the DEX Application and Device Health application. A subflow is a reusable sequence of actions that a flow can trigger.

Your flow passes the three subflow inputs and an optional origin ID:
- The device, which is its computer configuration item (CI) in the Configuration Management Database (CMDB).
- The remedial action, which can be any active base system or custom remedial action.
- The remedial action parameters.
- The remedial action origin, which is optional.
The subflow checks that the action can run on the device, and then triggers it.
The subflow waits for the action to finish and returns the outcome to your flow.
When a remedial action runs, the system creates a remedial action execution record. You can view these records, along with runs from the Action Library, in the Remedial Action Executions list.

Requirements

DEX Application and Device Health (ADH), starting with version 5.3.2.
An active remedial action that supports the operating system of the device. To create one, see Create a remedial action.

Keywords remedial actionsflowsWorkflow Studiodevice health

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---
title: Triggering remedial actions from flows
description: You can trigger DEX remedial actions from a flow in Workflow Studio to remediate issues on a device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/Trigger-ra-flow.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-10-23"
reading_time_minutes: 1
keywords: [remedial actions, flows, Workflow Studio, device health]
breadcrumb: [Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management]
---

# Triggering remedial actions from flows

You can trigger DEX remedial actions from a flow in Workflow Studio to remediate issues on a device.

## When to use a flow

Workflow Studio is a ServiceNow interface for building flows, subflows, and actions. Create a flow in Workflow Studio to run a remedial action as a process step. Run it after an approval, when a requested item is fulfilled, or on a schedule.

## How it works

Your flow calls the **Execute remedial action** subflow, which is included with the DEX Application and Device Health application. A subflow is a reusable sequence of actions that a flow can trigger.

-   Your flow passes the three subflow inputs and an optional origin ID:
    -   The device, which is its computer configuration item \(CI\) in the Configuration Management Database \(CMDB\).
    -   The remedial action, which can be any active base system or custom remedial action.
    -   The remedial action parameters.
    -   The remedial action origin, which is optional.
-   The subflow checks that the action can run on the device, and then triggers it.
-   The subflow waits for the action to finish and returns the outcome to your flow.
-   When a remedial action runs, the system creates a remedial action execution record. You can view these records, along with runs from the Action Library, in the Remedial Action Executions list.

## Requirements

-   DEX Application and Device Health \(ADH\), starting with version 5.3.2.
-   An active remedial action that supports the operating system of the device. To create one, see [Create a remedial action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/create-remedial-action.md).