Activate or deactivate alert rules

task brazil Updated Oct 23, 2026 1 min read activate-metric-rules.md
Raw file servicenow.com

Activate or deactivate alert rules to control which conditions are monitored as your needs change.

Before you begin

Role required: sn_dex.admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. In the primary navigation pane, select the DEX Administration icon ([Omitted image "icon-administration.png"] Alt text:).

  3. Select Configure on the Alert rules card.

    The list of alert rules appears.

  4. On the Update alert rule page, select Name the rule.

  5. Under Rule status, use the Active toggle switch ([Omitted image "icon-toggle-button-enabled.png"] Alt text: Use the toggle switch to activate the alert rule.) to activate the rule.

    To deactivate an active alert rule, turn off the toggle switch.

  6. Select Update.

Keywords activate alert rulesdeactivate alert rulesalert rule statusenable monitoring rulesdex alerts
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