Change metrics collection frequency

task brazil Updated Oct 23, 2026 1 min read change-metrics-collection-frequency.md

Raw file servicenow.com

Change how often the DEX metrics are collected for specific criteria.

Before you begin

Role required: sn_dex_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
In the primary navigation pane, select the DEX Administration icon ([Omitted image "icon-administration.png"] Alt text:).
In the Device and application configuration section, select Manage policies on the Agent policies card.
Select the policy for which you want to modify the frequency.
In the policy record, select Edit in Sandbox.

Note: Make sure you're editing in the correct application.

[Omitted image "acc-policy-edit-in-sandbox.png"] Alt text: Policy form with the record application and the Edit in Sandbox button highlighted
In the Check Instances related list, select the name of the appropriate instance.
In the Override interval(sec) field, update the value as needed.
Select Update, then select Return to Policy.
Select Republish.

Keywords metrics collection frequencychange collection frequencyoverride intervalmetric collection interval

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---
title: Change metrics collection frequency
description: Change how often the DEX metrics are collected for specific criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/change-metrics-collection-frequency.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
keywords: [metrics collection frequency, change collection frequency, override interval, metric collection interval]
breadcrumb: [Collecting DEX metrics, Configure, Digital End-User Experience, IT Operations Management]
---

# Change metrics collection frequency

Change how often the DEX metrics are collected for specific criteria.

## Before you begin

Role required: sn\_dex\_admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  In the primary navigation pane, select the DEX Administration icon \(\[Omitted image "icon-administration.png"\] Alt text:\).

3.  In the Device and application configuration section, select **Manage policies** on the Agent policies card.

4.  Select the policy for which you want to modify the frequency.

5.  In the policy record, select **Edit in Sandbox**.

    **Note:** Make sure you're editing in the correct application.

    \[Omitted image "acc-policy-edit-in-sandbox.png"\] Alt text: Policy form with the record application and the Edit in Sandbox button highlighted

6.  In the Check Instances related list, select the name of the appropriate instance.

7.  In the **Override interval\(sec\)** field, update the value as needed.

8.  Select **Update**, then select **Return to Policy**.

9.  Select **Republish**.