Check device health using Employee Center

---
title: Check device health using Employee Center
description: Monitor and resolve common device performance issues independently by using Device health check through the Employee Center portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/check-your-device-s-using-employee-center.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use DEX Self-Service, Solve issues, Digital End-User Experience, IT Operations Management]
---

# Check device health using Employee Center

Monitor and resolve common device performance issues independently by using Device health check through the Employee Center portal.

## Before you begin

Role required: none

## Procedure

1.  Open Device health check from Employee Center using one of the following options.

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Option

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Steps to open Device health check

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**Hardware or Software pages**

</td><td>

1.  Open the Employee Center portal.
2.  Navigate to **Technology Services** &gt; **Hardware** or **Technology Services** &gt; **Software**.
3.  \(Optional\) If Employee Center Pro is enabled, navigate to **Help center** &gt; **Technology Service** &gt; **Hardware** or **Help center** &gt; **Technology Service** &gt; **Software**.
4.  Select a device.

The Device health check widget appears, displaying device health categories with performance rated as Good, Average, or Poor.

5.  Select a category to see more details in the Device health check page.


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**Quick links**

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Navigate to **Technology Services** &gt; **Quick links** &gt; **Device health check**. If Employee Center Pro is enabled, navigate to **Help center** &gt; **Technology Services** &gt; **Quick links** &gt; **Device health check**.

</td></tr></tbody>
</table>    **Note:** When AI search is off, searching for Device health check returns a single result under **Catalog** &gt; **Hardware**. When AI search is enabled, multiple results appear under both **Catalog** &gt; **Hardware** and **Catalog** &gt; **Software**.

2.  On the Device health check page, select the Favorite icon \[Omitted image "DHC\_favorite\_icon.png"\] Alt text: to add it to your **My Favorites** section.

3.  In the **Diagnose** tab, review the performance category and required actions for the device, applications, and network.

4.  Select a Poor or Average performance category to view the issues and suggested resolutions.

    The resolutions can be remedial action buttons, self-help instructions, or links to resources that provide resolutions.

    **Note:** If the category is Poor or Average and no actions remain, an information message explains why the status is still shown. It confirms that your IT team is reviewing additional performance metrics and that no further action is required from you.

5.  Implement the suggested resolution to improve performance.

    **Note:** If a remedial action was triggered in the last 24 hours from either the **Diagnose** or **Device actions** tab, the remedial action button is inactive. It is reactivated 24 hours after the last action was triggered.

6.  Submit feedback about whether the suggested resolution helped resolve an issue.

    -   **Yes**: Select **Yes** if the resolution resolves your issue.
    -   **No**: Select **No** if the resolution doesn’t resolve your issue.

        If you select **No**, you see the option to open an IT ticket, based on the configuration.

7.  Select the **Open an IT ticket** link if you require assistance in resolving an issue.

    An incident record is created and the incident number is displayed. You can select the incident number link to access the record details and status.

8.  Trigger device actions independent of device performance or associated issues.

    1.  On the Device health check page, select the **Device actions** tab.

    2.  To trigger remedial actions for the device, select **Start now**.

    3.  To trigger remedial actions for applications, select **Select item**, select the application from the drop-down list, and then select **Confirm**.

        A status message shows the progress of the action. You can trigger an action for another application while it is still in progress for one application.

        |Status of action|Displayed status|
        |----------------|----------------|
        |Remedial action is successful.|**Completed**|
        |Remedial action hasn’t yet started.|**No action history**|
        |Remedial action is in progress|**In-progress**|
        |Remedial action fails|**Failed**|